Our focus on how we do things is so incredibly important and by living our Culture Essentials every day we’ll reach our long-term goals and aspirations.
We’re grateful to each and every one of you for the contributions you have made in 2023. A number of people were highlighted through our Culture Essentials Awards throughout the year, with individuals and teams identified as our quarterly Culture Essentials Awards winners, and subsequently our 2023 winners of the year nominees.
You’ve been busy voting and we’re delighted to announce that our 2023 winners are…
Individual winner:
Karen Tall
“Karen was ashore in the terminal at the time that Britannia broke free of her mooring lines. Karen immediately messaged me and told me she was in the terminal as I was on ERO. Although Karen was on her holiday, she was my eyes and ears on the ground telling me how the guest mood was, how many people were gathered, what the facilities were like etc. This enabled me to inform the crisis team of the situation on the ground and we could then discuss how to react in order to protect our guests and respond to the immediate situation.
Karen remained calm, positive and helpful at all times. She prioritized ADA guests when the time came to disembark and also then offered her help and support further to the ships team as the incident continued. Karen really displayed the culture essentials and even though ‘off duty’ still wanted to help her ship and shore colleagues.”
Congratulations, Karen! We hope you enjoy your prize – a cruise for up to 14 nights in a balcony cabin for yourself and a guest. Time for a well-deserved holiday!
Team winner:
Britannia ERO Team
Team members: Dave Varty, Matt Richardson, Jenny Fortune, Matt Andow, Mai-Liss Green, Nicola Robinson, Alexander Preston, Oliver Evans, Thomas Axton, John Snyder, Courtnay McAleavey, Victoria Stevens, Sam Cox, Simon Stevens, Amy Martin, Sian Batchelor, Matty Brown, Jade Williams, Nicola McIntosh, Bob Dixon, Caroline Kerr, Laura Furnell, Laura Troke, Laura Robey, Jason Buttery, Dean Provis, Peter Lewis, Lizzie Cooke, Tom Driscoll, Lucre De Aviles, Jo Fenn, Jackie Bridle, Annie Barber, Jacqui Pennal, Sam Peplow, Emma Millard, Mark Price, Sudhir Pandey, Peter Ryan, Sue Owen, Sarah Wing, Joe Bamforth.
In late August, as the island of Majorca faced a severe weather crisis, the Britannia ERO Team demonstrated unwavering dedication and adherence to our Culture Essentials. Amidst challenging circumstances, the team acted swiftly, ensuring the safety and well-being of our guests and colleagues.
They worked tirelessly to secure accommodation, all the while navigating the complexities of high-demand flights and technical difficulties with UK air traffic control services.
Communication was the linchpin during this incident, and the Britannia ERO Team excelled. They kept our guests informed, addressed concerns, and ensured everyone was aware of the steps being taken to resolve the situation.
They took the initiative to provide our guests with the best possible care under challenging circumstances, ensuring their comfort and safety.
Their dedication, teamwork, and commitment to our guests deserves recognition and celebration.
Congratulations! You’ve won a special team event worth up to £5,000!