Condeco desk booking system

Getting started

To access the desktop version of the booking system visit https://carnivaluk.condecosoftware.com/ You’ll need to enter single sign on details to access the platform. If you are new to using the booking system you’ll need to register first time. We recommend using Chrome for the best user experience.

If you are a new Condeco user you will need to register via the desktop version before you can use the app.

Condeco Mobile App

For access on the go we encourage you to also download the mobile app to your work or personal device. The App now allows you to book a desk and/or a room at Carnival House.

To download the App

Go to your app store on your mobile phone and search for ‘Condeco’ – it will look like the picture to the right. Then download to your phone.
Once downloaded, follow the steps on your phone, and when prompted to add your Companies URL please enter carnivaluk.condecosoftware.com
Sign in via Okta.
You are now logged into the new Condeco app and can view your existing bookings.

User guides

If you’re accessing the booking system from a desktop and would prefer to follow a guide, we’ve produced a user guide for you to use here. Within the guide you’ll find out how to:

Book a desk
Book a meeting space
Book a Tech Bar appointment

If you’re accessing the system via your mobile and would like to follow a guide on how to book a desk, watch the short video below. Subtitles can be switched on by clicking on the cog icon at the bottom right hand corner of the video, and selecting subtitles > English (auto generated).

Need help?

A super user is a colleague who has been trained to use the Condeco booking system and provide support to people in their department. They can help you with questions you might have and are also able to book desks on your behalf if you need to work outside of your assigned neighbourhood. To find out who your super users are click here.

If you notice any configuration issues when using the tool, for example, you haven’t been assigned to the right neighbourhood; please get in touch with Facilities by raising a query form.

If you can’t access the booking system, i.e.: the URL isn’t working, or you can’t sign in please contact the IT Service desk by raising an incident request here.

Frequently Asked Questions

Frequently asked questions

There seems to be two Condeco apps, which one should I download?

Please download the 'Condeco Desk Booking' app. There is also a 'Room Booking' app but we're not using that currently.

I bookmarked the log in page and now it's not letting me in, what should I do?

We use two stage authentication ie: we access the Condeco booking system via Okta so it's not possible to bookmark the page. Every time you access the Condeco booking system you'll need to log in via Okta otherwise you'll see an error message.

I tried searching for a colleague but I can't find them, what am I doing wrong?

There are two possible reasons why you can't find a colleague, they are;

a) The person you are searching for hasn't booked a desk on the date you are searching for them on for.
b) They have turned off their location settings. All users are set up with the default of showing their location so that colleagues can find each other. If your colleague has chosen to turn off their location settings you'll need to ask them where they are sat.

Can I book desks for others?

No, only super users have the permissions to book desks on their colleagues behalf.

Do I need to check in each day I want to work from Carnival House?

Yes, to help our Facilities team understand footfall within the building we ask you to check in.

Can I be logged into the app and browser at the same time?

No, if you log into the browser you'll automatically be logged out of the app and vice versa. If you are logged out, simply log back in.

How do I log out?

To log out just close your browser/app.

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