The implementation of the portal will allow us to better utilise the spaces we have available and ensure that these are allocated fairly across the whole business.

You can access the portal via an app or a website. We have created a suite of short training videos and documents which clearly detail how to undertake all the key actions such as how to set up your account, how to book a parking space, how to release a parking space and more. These materials can be found here.When creating your profile, ideally all user information should be completed. Employee number (Workplace Id) and Fuel type are not mandatory however colleagues are requested that they complete these as it will aid management of the car parks.

No, you need to create a profile and add the details of the cars you drive to the web/portal/app to use our car parks.

Colleagues can use the app, the website or both.  The functionality is similar, but we expect that colleagues will find the app much easier to use.

Colleagues that have a managed Company device will have the app installed automatically on their device on launch day. All other colleagues who wish to use the app and have a non-managed Company device or use a personal mobile should download it from the Apple App Store or the Google Play Store.

All released parking spaces are collated by the portal each Friday at noon and an algorithm allocates these fairly across employees who have requested parking spaces.

You can check the app or the website at any time to see if you have received a parking space.

Yes, details of all our car parks including PDF maps have been uploaded.  These can also be found here.

Colleagues with an unavailable booking will be on a ‘waitlist’ for parking with the algorithm running each Friday afternoon for the following week and then twice daily to reallocate bays that become available after the main allocations each Friday.

Creating zones allows us to manage areas of the car parks that have different rules/opening times.

Please report this to People Support on 0238 065 6666 and the team will investigate the issue with Wayleadr.

The portal has range of reports and real time information that will help us manage our car parks. We will also continue to do spot checks to ensure that car park utilisation is as high as possible.

As an “authorised user” of the Wayleadr app, please read the Terms and Conditions and Privacy Policy as part of the registration process.

Please contact the Occupational Health team at OHS@carnivalukgroup.com who will review your request.

As stated in the Car Parking policy, which can be found here the car park opening hours are:

• Carnival House Undercroft - 24 hours 7 days a week.
• BSA - 7am to 7pm, Monday to Friday (excluding Bank Holidays) when security guards will be present. NOTE: Please note that the following spaces are only available from 8:30am to 7pm. I2, I4, I6, I8, I10, I12 I14, J1, J3, J5, J7, J9, J11 and J13
• The Academy - 8am to 8pm, Monday to Friday (excluding Bank Holidays) and 8am to 7pm on Saturdays when security guards will be present.

Unless your card permits you entry to the Undercroft or the Academy directly, you must stop and wait for the security to let you into the car park. You must stop, even if the barrier is opened by another user in front of you. Please respect our colleague’s safety and security by following this rule.

Colleagues should ensure that their cars are removed from the relevant car park before the closing time. Should your car be locked in a car park, or you wish to leave your car in one of our car parks overnight, please speak to the Carnival House Security Officers or e-mail Officer@CarnivalUK.com

To create even more spaces, we’ve recently removed 3 spaces from our contingency bays in the under croft and added them as available bays on Wayleadr. We’ll also be extending the booking window from 2-weeks to 3-weeks so you can plan even further in advance. For more information search CAR PARKING on The Insider.

There are a limited number of motorbike bays in the Carnival House Undercroft. The availability of motorbike bays is not guaranteed and are provided on a first come, first served basis. If there are no motorbike bays available, colleagues should leave the Undercroft and make alternative parking arrangements. Colleagues who regularly utilise the motorbike bays can contact house@carnivalukgroup.com to request that their Laminex is updated to allow automatic entry to the Undercroft and to be provided with essential information on the safe and secure use of the area.

There is plenty of space for colleagues to park bicycles in the Carnival House Undercroft. Bicycles should be locked to one of the multiple cycle stands. Colleagues who regularly cycle to Carnival House can contact carnival.house@carnivalukgroup.com to request that their Laminex is updated to allow automatic entry to the Undercroft and to be provided with essential information on the safe and secure use of the area.

As of March 2024, on average we’re seeing 90% of the available bays being booked each week - an average of 868 bookings made as part of the weekly algorithm plus an average of 121 bookings made via the instant book function. The result, compared to pre-launch, is a nearly 50% reduction of empty car park bays! We also know that when a space is no longer needed, almost 60% of bookings are released at least the day before the start of the booking. This increases to over 96% when considering the bookings being released on the day, before 9am. As with any new way of working we all need to make sure we make a conscious effort to release spaces as soon as we know we no longer need them so that they can be allocated to others. We’ll continue to monitor this however it is also worth sharing that we only lease 50% of the car park spaces at BSA so you may see empty bays.

You can request spaces up to two weeks in advance.  Spaces are allocated on Friday afternoons for the following week.  Reminders will be issued for the first few weeks, but we suggest that you set a diary note to book parking on a weekly basis.

All requests will show in the portal as pending until the algorithm has finished running on Friday afternoon. If you are allocated a space, the status will change to show the car park and space number allocated.  If you are not allocated a space, the status will change to unavailable.

If you are allocated a parking space, you will receive a push notification from the app and an e-mail confirmation.  You can also log in to the app, go to the relevant date you requested a space and if there is a green dot, you have been allocated the parking space.  A yellow dot means that the request is pending, and a red dot means that the request is rejected.  If you log in to the app, the status of your request is clearly shown in words.

You can request parking spaces at any time, including on the day, but you are far less likely to get a space if you make requests after spaces are allocated each Friday.

All car parking opening hours are listed in the Car Parking Policy, which you can find here. You may select a preferred car parking zone when submitting your request, however, you may be allocated a space in an alternative car park if there is no availability in your chosen car park/zone.

When requesting a bay, the web portal/app offers you the option to select a preferred parking zone however if a space in that zone is not available it will still consider other zones. For more information including how to request a space please check out the FAQs and User Guides on the Insider.

Colleagues will only be allocated an accessibility bay if the colleague assigned this bay has confirmed they will not need it for that day and therefore is available for general use.

You can either arrive after the car park/zone opens or move your car from the car park before it closes.  Alternatively. you should decline the space offered to you so that it can be allocated to someone else.

Please refer to “Someone parked in my allocated space” in the training materials for more information.

If you are a two car family, please add both vehicles to the portal.  You can then amend any bookings to reflect the car that you are driving to the office.  This will help us manage any issues in any of the car parks.

If you are using a courtesy or temporary car, there is no need to add the car to the portal but please ensure you park in the space that has been allocated to you.

Yes, please use the app/website to book parking spaces for days when you are at Carnival House. As a colleague who is eligible for an allocated space, you are given priority by the algorithm when parking spaces are allocated.

Please refer to “Pre-book a space” in the training materials for more information.

We understand that sometimes plans can change at very short notice however we would encourage all colleagues to release their booking in advance so that other colleagues can request a space. The system allows us to monitor when bays are released to help understand any additional comms or training materials that may be needed

Yes, the algorithm will continue to try and allocate a space to you twice a day.

Yes, After 17:00 each day you can access the app/portal and see if there is availability for the following day.  Available spaces are on a first come, first served basis.  These are not taken into account when the algorithm makes future allocations.

We are monitoring the use of our car parks to understand the benefit and success of the solution and help identify areas for future improvement. All colleagues can help us maximise the utilisation of our car parking bays by making sure to release their booking in advance so that other colleagues can request a space.

The algorithm runs twice daily and does not allocate bays for the same day after 9am.  In addition, if you book a space through the Instant Booking facility, this is not considered by the algorithm.

We encourage all colleagues who are unable to attend the office to release their parking space via the web portal/app so that it can be reallocated in a fair manner to a colleague who has requested a space or via the ‘instant booking’, which is available on the day.

Please log into the portal and release the parking space as a colleague can then log in and book it.

Please refer to the Help section in the app or website which details how the algorithm allocates parking spaces.

No notifications are sent for cancelled/released bookings when initiated by yourself.

On rare occasions your parking space may be cancelled by People Support as there may be an urgent business need for the usual occupant of the parking space to be in the office.

If your plans change for the current week, please check the portal for a parking space. If there are none available, please contact People Support who will try and find an alternative available parking space for you.

If your plans change for a later week, you can amend the portal to state that you require your parking space as it will not have been reallocated.