Announcing our Q4 Culture Essentials Awards winners!

Speak Up, Respect & Protect, Improve, Empower

“Isabel is a top example of embodying the Culture Essentials in all everything she does as she has graciously gone above and beyond her day-to- day role for much of 2021. She speaks up to question the validity of suggested communications for the German market, respects and protects by ensuring all communications are compliant and signed off by our German legal team, communicates by updating stakeholders (in multiple markets) in a timely and relevant manner, and improves by keeping the German guests at the forefront of all she does.”

Speak up, Improve, Communicate, Empower

“During the F1 Forecast Process, Steve role modelled our Culture Essentials behaviours brilliantly; speaking up and communicating when issues were identified and offering support and stepping in to ensure the final submission was delivered. This included picking up items outside of his remit, encouraging others to Speak Up and constantly looking for ways to Improve the outputs delivered. Steve never shies away from challenging conversations whilst always remaining supportive to all his colleagues and acting with integrity.”

Communicate, Respect & Protect, Improve

“Kate has done an incredible job during a very busy period of return to service by pulling together and coordinating Carnival UK's National Inclusion Week events and activities. Whilst Kate co-leads Spectrum, she went above and beyond to Respect and Protect and support all of the employee networks in capturing all communications, video submissions and guest speaker requirements to land an incredibly powerful series of updates, communications and speaker activities throughout the week. Kate you are an incredible asset to Carnival UK, support to the employee networks and the most amazing Ally to the LGBT+ community.”

Improve, Listen & Learn

“Em utilised her Excel skills to help the whole of Sales & Marketing with their budgeting process, developing a new budget tool for each cost centre owner to use to manage their budgets. This template not only gives consistency across the team, it also improves the overall process for budget owners. Em not only took on the task for building the new templates, but also the training and the monthly process to manage variances. This is all over and above her usual day job!”

Improve, Listen & Learn, Empower

“Amy is exceptional at driving improvements in MyCruise performance and has worked on several tests that have already delivered increased conversion for shorex. But, beyond that, what Amy really needs to be recognised for is her ability to Listen & Learn as shown in the the recent session she ran getting a range of minds together to ideate for how we can drive personalisation through MyCruise. She's never afraid to ask for input and is never disparaging when people make suggestions or raise questions, instead welcoming new ways to look at situations. She really leads by example. Amy's done a fantastic job driving the MyCruise site forwards since stepping into the role earlier this year. Empowering the wider team to provide actionable, honest feedback to improve the platform; bringing in data driven prioritisation of the conversion rate optimisation programme and ultimately yielding strong commercial uplifts.”

Respect & Protect, Improve, Listen & Learn

It was so had to choose which Culture Essentials to choose to nominate Vin for because he really displays all of them every day! I've nominated him for the following at which he really shines: 1) Respect & Protect: Vin shows genuine care and support to his team and colleagues consistently. He fosters a true team environment, runs regular virtual game nights for the team to connect socially and celebrates successes on a regular basis, proactively capturing these each month. Listen & Learn: Vin really takes the time to listen to stakeholders, understand what insight they require and also takes on feedback immediately to adapt. He also listens closely to his team, explicitly asking for

Speak Up, Improve, Listen & Learn, Empower

“My role is to manage Maritime Internal Promotions for Deck, Engine and ETO. Historically we’ve  not had a career path for traditional rating roles (IT Technician and Senior IT Technician) to progress and it has been a missed opportunity for us to develop our internal talent. Joe has created and implemented a career path for these ranks, which I consider to be ground-breaking! Not only to improve morale and reward our loyal teams, but now providing us the opportunity to develop from within. The work Joe has put into getting this off the ground has not been easy and has been years in the making. We’ll now have one IT Officer on every ship and this career path provides the opportunity for a rating to get to an Officer position.”

Communicate, Improve, Empower

“The Trade Marketing and Sales Operations team empowered others with their stand at the Cruise Lines International Association (CLIA) ‘Selling Cruise Day’. After such a tough 18 months and losing all the 'nice fluff' from our roles, this event could not have come at a better time for me personally and the team helped me remember all the reasons why I love my job so much. Well done team, it was incredible.”

Congratulations and thank you to the team: Colleen Pennal, Nicola Berry and Audrey Hobby.

Speak up, Improve, Communicate

“September marked a real sea change in the way Accounts Receivable needs to work, versus the previous 18months, and the team have done a fantastic job. We have needed to move from a 'servicing' queries and refunds, to a 'risk management' team collecting overdue balances. That is no easy task even when times are normal, and we’re certainly not in normal times.

Given we have challenging data in the bookings, a COVID risk reluctance to pay, cash strapped agents, agents with low staffing levels, a CUK contact centre under extreme volume pressures, volume increase with 30 and 90 day balances falling due, agent confusion as to the rules which apply to each booking, the team were really quick to Speak Up and highlight the challenges returning to service has had on collecting balances. They have done a great job in communicating internally through the Finance management teams, with Sales and the CCO, as well as with agents and guests. They have pushed forward, continually looking to Improve the situation they find themselves in.

Thank you for your hard work, thank you for reducing the levels of overdue debt, thank you for keeping everything else you were doing before going as well! Just keeping a lid on the levels of overdue debt would have been a challenge, but to halve its levels over the last month is purely a result of the team’s hard work and dedication and living our Culture Essentials.”

Congratulations and thank you to the team: Paul Webster, Alexander Carp, Vicki Botto, Fiona Hickman, Leanne Whitcher, Sarah Congdon, Elyse Hunter, Anna Tecar, Jen Jones, Lorena Tonita and Emily Light.

Speak Up, Communicate, Listen & Learn, Respect & Protect, Improve, Empower

“The team received multiple nominations across the medical area, and along with the valiant team effort and consistency across the quarter, they deserves this award. In particular, Luke McLennan, Charlotte Rooney, Kathryn Westley and Sian Batchelor have been called out for displaying all of our Culture Essentials whilst supporting our fleet throughout unprecedented times. This included being able to Listen and Learn to our fleet and colleagues shoreside, empowering each other to respond and support, and ultimately learning and improving processes, services and the wellbeing of all our people.”

Congratulations and thank you to the team: Kathryn Westley, Zosia Reed, Hannah Perress, Hannah Marwood, Gisela Menis, Adam McWilliams, Ryan Longthorn, Chris Grady, Elizabeth Paull, Beccie Dunn, Michelle Marchant, Gareth Davies, Yvonne Wynter, Joanne Gordon, Ian Imrie, Aiden Kennedy, Emily Light and Schuyler Lewis.

Communicate, Listen & Learn, Improve, Empower

“Exceptional determination, teamwork, perseverance, patience, agility and flexibility to deal with the twists, turns and time pressures of Return to Service, specifically in relation to mitigating a £2m risk which we have managed to achieve. I have been so impressed and humbled to work with such a fantastic team, thank you to all of you, you’re a true example of our Culture Essentials and I am very proud of all you have achieved.”

Congratulations and thank you to the team: Ali Greenaway, Amy Mayhew, Jo Milner, Julia Mandalios, Kate Atterbury and Katrina Flynn.

Improve, Empower

The team took it upon themselves to revamp and Improve the way we do our campaign toolkits. These toolkits help our direct channels and travel agent partners in understanding the campaign creative, commercial details and principles. The toolkit is now digital which means we can track Google Analytics to help further improve future ones, and also forms the template for future versions.”

Congratulations and thank you to the team: JJ Paolino, Iain Duff, Lyn Roberts, Austin Rowlands, Beck Rich and Sophie Bushby.