Announcing our Q3 Culture Essentials Awards winners!

Speak Up, Respect & Protect, Communicate, Empower

"During the last quarter Emily has worked incredibly hard to deliver many different important pieces of financial analysis related to crew costs, for many different stakeholders and audiences. Often these were very time pressured, however she always ensured she listened and understood what was required and why, clearly presented assumptions and outcomes, and demonstrated consistent strong communication to all stakeholders."

“She has empowered her colleagues to make judgement calls on complicated areas so we can manage a sensible forecast process. She has been brave and spoken up when challenging behaviours have come out under pressure - and kept her collaborative and calm attitude throughout. It has been a true display of not just pure competence but a desire to do the right thing for the business. Well done Emily."

Speak Up, Communicate

"On Saturday 14 August Vicky spoke up and raised her hand for support. This was escalated into a level 3 ERO situation to ensure all the relevant levels of the business could act effectively and working as a team ensured the Iona sailed with only a very small delay. If Vicky hadn't spoken up, the repercussions would have been major - including risk of a COVID close contact situation developing much wider."

Speak Up, Respect & Protect, Improve, Communicate

"I have been lucky enough to work with Katrina a few times since she joined the business and every time she has demonstrated our Cultural Essentials with her can-do attitude. Katrina has been instrumental in the day to day support of the crew completing quarantine in government facilities, she has drummed up volunteers, taken on calls when we are short and just been a general superstar, all whilst fitting into a new team and organisation. A great asset to the team."

Improve, Communicate, Empower

"At very short notice, when asked to take over the management of the Cunard onboard future cruises sales, we turned to Alice to share any learnings from P&O Cruises return to service from an onboard future cruise sales perspective. Noticing that time was short and we had a team onboard desperate for direction, Alice really went the extra marathon to help us understand a.) how the targets are calculated, b.) which trades are selling well onboard, c.) how to find the crew rotation schedule, d.) what onboard sales dynamics are working well on the P&O ships e.) where to find the onboard sales performance reports and even volunteered to check that they would work correctly when Queen Elizabeth started to sail again.

She didn't just tell us what we wanted to know, she proactively offered up a whole raft of information and expertise to ensure our onboard sales team has a successful return to service and optimises the future voyage sales opportunities.  An example of true collaborative behaviour, helping Cunard improve our onboard sales prospects starting from a state of sub-optimal preparedness. Thank you Alice, you are a credit to your department!"

"This quarter Alice has taken on the mammoth task of delivering the new edition of Moments magazine. It’s been a joy to watch Alice take this on, tackling new challenges, stepping outside of her comfort zone and generally excelling at project management. She takes things in her stride, handles tricky conversations and pushes for what is sure to be the best edition of the magazine yet. Showing the wisdom and strength of character to seek input and guidance from experts across a variety of fields, she communicates regularly, openly and honestly to keep everyone on track. The Moments team feels like a well-oiled machine thanks to Alice. It’s clear that she’s dedicated not only to see the magazine perform at it’s very best, but that the team also maximise the experiences they can gain while working on such an uplifting project."

Improve, Listen & Learn, Empower

“Emma has worked on building new dashboards for the Holiday Happiness Survey so that our guest data is easier to access to a wider number of people around the business in a digestible way. This was particularly important for RTS as the business needed quick access to insights.

With a reduced team the responsibility of building the dashboards sat almost wholly with Emma, and to do this she had to learn a brand new system. Our Account Manager at Clarabridge (the systems provider) commented - unprompted - about what a fast learner Emma was, how she had really listened to their advice and asked good questions to really embed her learning. The dashboard build was quite a big unknown for Emma and for many people it would have been an extremely daunting task, but Emma went into the process with enthusiasm and confidence and used her knowledge of other survey systems to ensure a good quality set up as well as user friendly dashboards.

She listened and learned quickly, improved the way we analyse this data and empowered others to make the most of it. Well done Emma.”

Speak Up, Improve, Communicate, Empower

"Naomi led the development of a new consumer research tool called OnDeck, which enables us to have a much more agile research approach and respond quickly to understand guest opinions on critical business decisions.

Speak up: Frustrated with the speed of our current methodologies and seeing how fast consumers opinions and the businesses questions were evolving, Naomi championed creating a new platform for consumer research, and led the procurement process to find the right supplier to work with.

Improve: OnDeck gives the Consumer Insight team a far more agile way of trying ideas, testing advertising and answering questions with P&O Cruises and Cunard Guests, people who cruise with competitors and new to cruise target Guests.  OnDeck turns projects round in a third of time (often less) of previous methods, allows a wide range of research methods (from objective quantitative to explorative qualitative) and provides insights that are making real business differences.

Communicate: Naomi has introduced OnDeck to many teams within the business and explained how it can help them understand Guests needs in their particular area. This has generated the interest and engagement around the business that has allowed OnDeck to gain traction and deliver the value it has.

Empower: This has allowed stakeholders from around the business to make Guest-centred decisions rather than a best guess without insight. OnDeck has already informed the protocols on board, marketing of profile 1 holidays, the My Holiday app interface, entertainment on Arvia, the design of our advertising and our Mediterranean deployment.

OnDeck was originally developed to be a 3-month project to support Return to Service. However, such is the value it’s delivering, at the request of senior stakeholders it has now become a permanent addition to the Consumer Insight team’s toolkit with a waiting list of projects.”

Respect & Protect, Communicate, Empower

"It was a huge team effort to manage the World Cruise 2022 to 2023 moveovers and the group worked efficiently and effectively to process everything. It was great collaborative working and everyone played their roles going above and beyond to ensure we deliver a strong guest experience and best result for Cunard. From the analytical work undertaken by Revenue Management, guest communications by Marketing, agent engagement by Sales and guest callouts by the CCO, it was truly impressive and the team made a very complex process seamless and the outcome was tremendous with 55% of guests taking up the offer."

Congratulations and thank you Paul Kenny, Larisa Vulcan and Chris Bridge- Revenue Management, Dan Jones, Richard Turner and Berit Rodwell – CCO, Nick Burton – Planning, Laura Robey, Michelle Blake and Gemma Scarff – Sales, Louisa Gould and Evie Fletcher – Marketing, Karen Finch - Revenue Support, North America - Jeriel Lubaton, Dean Boxall-Smith and Lynn de Rose, Germany - Sandra Conrad and Rainer Hillers, Australia - Katrina McAlpine and Amy Williams, Isabel Mudry and Bob Dixon.

Communicate, Empower

"Both Carol and Alex have done a fantastic job at managing a detailed and complex area. They have not compromised on the accuracy of work delivered and have gone above and beyond to support the business with their Capital queries stepping in where clarity was needed. They have remained professional and upbeat throughout and I am very impressed at how they managed the workload, the quality of work and service being delivered in a difficult time. Well done!"

Congratulations and thank you Carol Coates and Alex Stubbs.

Listen & Learn, Improve, Communicate

"Zoe, Vicki and Janine were paramount in the marketing team being able to succeed with the production of the TV advert on board Iona in August. With short deadlines the team took time to listen, communicate and enabled us to embark and disembark Iona against very challenging headwinds in two different terminals. Making themselves available to collaborate and support, Home Port Operations invested time and energy to support effortlessly; not only did they offer solutions, speak honestly, contribute ideas, raise rightful concerns (including HESS), they held true to our Culture Essentials across all areas at all times. A truly wonderful team that should be recognised for their part in delivering the TV advert for P&O cruises."

Congratulations and thank you Janine Medley, Zoe Diment, Victoria Morgan, Rich Robertson, Lauren Appleton and Tom Robinson.

Respect & Protect

"Dan, Katrina and Claire have been managing support for the crew members who are arriving in the UK and have to quarantine before joining the ship. This is a very complex project and they have done a great job ensuring that the crew members are well and get the support they require. This included a number of unexpected questions and issues. They were also managing a group of volunteers who were making calls to the crew members. They were available for questions and worked 7 days a week for weeks, always happy to help the crew members and the volunteers. Great job!"

"The Wellbeing and Occupational Health Team have done an outstanding job of supporting our crew and their wellbeing during their UK hotel quarantine. I supported on some of these calls and I was really impressed with how seamless the project was, the efficiency of the training and ease of using the systems. All the crew that I interacted with were very happy with how we had managed our communications. The team deserve recognition for respecting and protecting our people. Well done!"

Congratulations and thank you Dan Yeates, Katrina Flynn and Claire Buckingham.

Respect & Protect, Improve, Listen & Learn, Communicate, Empower

"I want to say a HUGE thank you for all the support you are giving the ships with all our packages! We really appreciate everything you are doing for us out here on the high seas and helping us get our favourite things, that we are unable to get ourselves. It really does make such a difference to our time and happiness onboard! Getting our packages every Thursday, gives us a real boost and makes us all very happy! We appreciate it is a big job, but your efforts are certainly not going unnoticed. Every mail or query we have sent, you are always so helpful. Thanks again team, you are doing a great job!"

"I would like to thank the whole Facilities team as they have done a great job working together to successfully complete preparations for Carnival House that will Respect and Protect our people and Improve the working environments; including the readiness of all bookable desks, common areas, communication spaces, opening of our new catering offer and launching our new desk booking system, ready to move to phase 3 of the CUK roadmap for Carnival House and The Academy.  It has been great to see many months of hard work and planning be put in to practise and to see people back in both Carnival House and The Academy. The team, working with lots of stakeholders from the business and key vendors have overcome many challenges to achieve this and have done a great job.

The team have also demonstrated Empowerment and worked hard to meet changing and increasing demands for fleet mail as our crew compliment increases and brands return to service (particularly we the recent inclusion of Princess). Supporting crew welfare remains their key focus and they continue to work with key stakeholders to ensure they are setting and delivering against expectations. The team have dug deep and delivered in a challenging environment."

"The facilities team have been BRILLIANT in every respect, and are there 'at home' for all of us in Carnival House, while we all work remotely. I have sent them several requests, all of which they've risen to with good humour and grace, even though they're probably inundated. They've found various needles in haystacks for us, from sensitive documents to Bell Boy uniforms, and have been so patient and helpful with guidance on booking spaces / booking desks and all the peripherals around our new ways of working that we're all still learning about. Thanks Team - rock stars one and all!"

Congratulations and thank you Gareth Watt, Ben Barnes, Louise Gould, Nicki Elliot, Gail Webb, Stephen Kathro, Sam Taylor and Lee Kirby.