The results are in! Our Culture Essentials Awards celebrate and recognise colleagues who support our Culture Essentials by living the behaviours that demonstrate our ideal culture.

Our focus on how we do things is so incredibly important. By living our Culture Essentials every day we’ll be the great company we aspire to be, reach our long-term goals, and of course create unforgettable holiday happiness for our guests.

We’re extremely proud of how many of you have been bringing our Culture Essentials to life – thank you for all your nominations and congratulations to our Q3 winners! 

Q3 Individual Winner:

Helen Winnett, Food and Beverage Manager, P&O Cruises, Guest Experience

Nominated for…
Setting a shining example of how working collaboratively across the business, both ship and shore, can benefit us all and ensure Holiday Happiness for our guests. She has been integral in the launch of P&O Cruises’ new, all-inclusive drinks packages, going from ship to ship over 2 months to ensure our bar and reception teams were fully briefed on the changes and felt empowered to continue with the roll out. And we are seeing fantastic results since the offering has launched. Well done, Helen!

Helen’s nominations: 

Helen has been a key part of the new P&O Cruises Drinks Package project, working closely with the F&B Product Team. She has not only given valuable input into the creation of the packages, but has been the key communicator with the fleet, travelling on board all the ships to train and support each of them with launch. During the project Helen has shared her knowledge, expertise and previous experiences both operationally and product level, and she is positive and enthusiastic, always giving 100% with the teams on board ensuring that any feedback is heard and addressed.

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The project has been a big collaboration across the business involving many stakeholders. Helen has played an important part in ensuring that the guests’ journey and the team on board have been represented throughout. And that the rollout has been communicated and received well on board by both the crew and guests alike, resulting in an improved product and overall guest experience.

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New All Inclusive Drinks Packages were introduced to the Fleet just ahead of the summer. Helen went from ship to ship over two months, taking bar team and reception teams through the impacts, highlighting what was in and what wasn’t included in the packages, re- enforcing the message of potential fantastic revenue against service delivery and responsible drinking. The teams felt fully briefed and were able to ask questions and ensure they had the right glassware and menus to deliver these new packages. With constant turnover of leavers and joiners Helen was able to identify ship Ambassadors who would continue with the roll out of this renewed proposition. This was a great communication exercise for all onboard, coupled with encouraging teams who are already trained in bar delivery. The result has been successful and we are seeing some very high take up.

Q3 Team winner: 

The P&O Cruises Holiday with Shine project team

Rebecca Walker (Reward & Loyalty Executive)
Holly Lee (Trade Communications Executive)
Eleanor Penk (Strategic Partnerships Executive – previously Reward & Loyalty executive)
Libby Haskell (Onboard Sales & Loyalty executive – previously Trade Communications executive)

Nominated for…
Working brilliantly together to encourage agents to take their own P&O Cruises holiday with the Shine Rewards Club, resulting in a 160% increase in agent bookings.  In 2022, 39 holidays were booked in total – but in just 6 weeks during the first Holiday with Shine campaign throughout May to June this year, 103 bookings were made! What a phenomenal result! A huge well done to the team.

Their nomination:

Ellie noticed that we were struggling to engage agents in taking their own P&O Cruises holiday during her time as maternity cover for the reward and loyalty executive role. She put together plenty of proposals of ways to increase Holiday with Shine redemptions and evolved a double points solution. This really was a passion project for Ellie, and she really used her initiative and passion to improve the experience for agents. It was a pleasure to watch Ellie drive this forward.

Becky returned and worked brilliantly to drive this campaign forward and met many challenges and changes along the way. Becky has really improved her skills to embrace the financial modelling aspect of this project. I could not be prouder of the resilience that Becky has shown making with last-minute changes to contend with. She’s a credit to the team and should be really proud of the project management skills she’s displayed.

Holly and Libby both did a phenomenal job at using their creative skills to completely make over and improve our Holiday with Shine offering on the shine rewards club page, deliver awesome paid social ads, and email journeys. Libby loved creating bespoke socials for this project and it showed. Holly’s passion for the project was clear with the amount of time she spent finding the best way to gain and present feedback from agents. Holly also found ways to avoid creative fatigue through emails, sustaining our targets for open and click through rates throughout.

The team’s hard work has meant more and more agents are considering taking their own P&O Cruises holiday, with 98% interested in taking a P&O Cruises holiday. This will hopefully result in booking increases per individual agents!

Congratulations to all our winners! In recognition of all their hard work and dedication they’ll receive WOW points to spend on something they love. 

Know a team or an individual who has demonstrated an outstanding example of bringing our Culture Essentials to life? Show them some appreciation and nominate them for a Culture Essentials Award today!  

Don’t forget both shoreside and fleet colleagues can nominate each other too!

• Shoreside colleagues: Click here to nominate
• Fleet colleagues: Complete a nomination card and pop it in the nomination box on board