Whether they work on ship or shore, whether they work in a kitchen, an engine room or an office, we rely on brilliant people to create unforgettable holiday happiness for our Guests, and unforgettable careers for our people.
From saving lives, to acts of safety and delivering exceptional service, our award-winning colleagues for December have all gone above and beyond while at work.
Queen Elizabeth – Rannel Escandor, Utility Galley
The Galley Utility’s are the unsung heroes of the ship and Rannel is no exception being a very hard working individual who does an excellent job, working with pride. He’s such a happy person, and his positivity rubs off on everyone who he comes in contact with – he’s a true credit to the Queen Elizabeth Culinary Team and the White Star way.
Queen Mary 2 – Carlo Mateo Elizaga Pantig, Assistant Buffet Steward
Carlo’s nominations mentioned how he is his always pleasant, helpful, smiling and friendly. He provides excellent service at all times, and nothing is too much trouble. He’s a delight! Keep up the good work!
Queen Victoria – Sergii Kostarev, Waiter
Whilst ashore and off duty on the beach, Sergii noticed that a Queen Victoria guest had gotten into great difficulty in very rough waters. Sergii pulled the Guest from the water much to the Guests appreciation. Sergii’s quick thinking potentially saved a Guests life.
Arcadia – Daniel Macabasco Rene, Ice Carver
Danny’s exceptional expertise brought joy and overwhelming Guest satisfaction during the festive and New Year season with his display of Santa and his reindeers, his amazing New Year ice carvings, and the centrepiece for the Gingerbread Village.
Aurora – Billie-Joe Martins, Receptionist
Billie receives many great comments that showcase her friendly and very helpful personality. A Guest said she is a ‘true gem for P&O Cruises’, with another commenting that “She is a real asset to the company with her professional and experienced approach”.
Azura – Charlotte Davis, Youth Team
Charlotte made all the Christmas decorations for the main dining room ship’s company Christmas lunch. After a conversation with an elderly Guest over how much she missed her mini Christmas tree that she’d forgotten to bring, Charlotte made her a tree like decoration too!
Britannia – Melroy D Silva, Security
A Guest over-revved his motorised scooter on the gangway and started to fall backwards. Melroy, who was on the opposite podium, reacted quickly, grabbing hold of the handlebars to keep the Guest and scooter steady until further assistance arrived. Melroy prevented a serious Guest accident.
Oceana – Melissa Mansfield, Photographer
As Melissa finished work, she noticed an inebriated Guest trying to remove an art piece worth £1,300 from the wall. Melissa diffused the situation despite the potential for a negative reaction, and prevented the artwork being damaged. Melissa reported the incident to the security team who dealt with incident accordingly.
Oriana – Tom Robinson, Customer Service Manager & Paige Healey, Loyalty and Cruise Sales Manager
Following a medical disembarkation, Tom and Paige visited a Guest in hospital on Christmas Eve in Lisbon taking magazines and chocolates with them.
Ventura – Srikanta Mukherjee, Laundry Manager
To stop plastic gloves flowing in to the grey water tank, Mukherjee has used his knowledge and ingenuity to place a net bag on the washing machine drain unit to observe the flow and prevent further instances of gloves in the water.
Carnival House – Lucy Smith, Senior Executive Social Media & Kasi Munns, Executive Digital Content
Lucy Smith
Kasi Munns
Lucy consistently goes the extra mile alongside Kasi to create unforgettable happiness in the Digital team. They constantly dedicate time outside of working hours to plan brilliant social events, dinners and fun activities that wouldn’t happen without their commitment to the team. In December they built ‘Cruisemas Lane’, organised Secret Santa plus two Christmas lunches, collected for a food bank and created a daily advent calendar with gifts and games, all alongside their day jobs. They are always keeping team spirit and motivation high with their enthusiasm and new ideas to bring us all together. We’re an incredibly close team which makes working together a pleasure, thanks to Lucy and Kasi for going above and beyond their roles.