Heroes of Safe and Well

We’re all ‘heroes of safe and well’.

Our HESS programme, ‘Heroes of Safe & Well ‘ helps us to live our Culture Essentials through a Health, Environment, Safety and Security lens. It provides us with a set of tools and specific guidance to help us keep our crew & guests safe, protect the environment and to enable a safe, reliable, compliant and efficient operation.

Our service promises (White Star Service/SHINE) represent the personalities of our brands and guide the extraordinary service we deliver to our Guests’ and each other. Heroes of Safe & Well is a fundamental element of our SHINE & White Star Service promise to ensure we keep our crew and guests safe, and we protect the environment.


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