Using MFA on your Mobile device

We’re always looking to improve the security of the systems we use.  You’ll be familiar with using Multi-factor Authentication (MFA).  This is the Microsoft log in box that pops up if you need to access anything from Microsoft Office online.  It requires you enter your user credentials on your laptop and then use your phone to confirm via the Microsoft Authenticator App that it’s you.  We also use the Duo App, to access our VPN when working remotely.   Both MFA and Duo are applications on your mobile phone. 

From 14 December, you’ll be asked to sign back into the Outlook App every 30 days.  If you’ve been approved to access email on your mobile device, you’ll also need to sign back in after 30 days, however, you may or may not be promoted to do so.

You should already be registered for Microsoft MFA, you can check this and the methods, (which could be by using the App on your mobile phone or by receiving a phone call/text) that you have registered by following this guide.  (If you don’t see any methods listed, you can register for MFA by following this guide.)

For Your Action

• To ensure you’re prepared, please check you’re able to access the Tech Centre without any issues. 

 What do I do if I can’t access the Tech Centre?  

•  First, please check you’re registered for Microsoft MFA (by following this guide) or, have ensured that your registered MFA methods are correct and up to date (by following this guide).   
•  If you have any issues with either accessing The TechCentre, using Microsoft MFA or accessing Outlook or your email using an approved mobile device, please contact the Service Desk on 023 8065 6000.