We’ve been working on something exciting in Technology.  It’s called the TechCentre.

What’s that you say? I’m glad you asked – read on to find out all about it.

The TechCentre is an online Portal that from 8 November, 2022 will enable you to help yourself to IT support and services with access available 24 hours a day, 7 days per week supporting every working pattern – good eh!

What can I do in the TechCentre Portal?

• Raise an IT Request (Service Requests in Lotus Notes will become a thing of the past, we will be turning off the IT Request function in Lotus Notes)
• Raise an Incident (the form on The Insider that you use now will be removed)
• Tracking your IT requests or incidents for current status will become far easier as you’ll have access to all updates
• If you’re in Carnival House and want to talk to a member of the TechBar, no problem you can join a virtual queue to see someone and when your number is called you can come on down to the TechBar
• You can chat to a member of the support team online through the chat function
• Search our Knowledge base for IT guides and support articles
• Review the status of IT services for any planned maintenance or system outages
• Need to access IT Support on the go?  No problem the TechCentre has it’s own app which you’ll be able to download to corporate mobile devices 

We’ll be letting you know all the details over the coming weeks in terms of how to access and use the TechCentre as we approach the Tuesday 8 November go live date.

For now, we just wanted to let you know some of the great stuff you can expect from our new TechCentre – making Technology work for you.