We want you to feel connected to our purpose and inspired to reach your full potential and perform at your best every day.
Click on each stage of the performance cycle below to find out more and how to prepare.
- Setting up for success
- Performance appraisal
It’s important that you are set up for success at the start of your tour. You should meet with your line manager to discuss and understand expectations for your tour (and role if you’re new to sea). Some roles will also have specific goals to achieve too.
- Make sure you leave the conversation knowing ‘what’ needs to be done and ‘what‘ you are responsible for.
- Take time to read more about our Culture Essentials and Service Behaviours expectations (White Star Service and SHINE), this is ‘how’ you achieve tasks and behave.
- Depending on your role, you may need to set specific goals. Your manager will discuss this with you.
Your goals should be clear, measurable, and linked to your role. For example:
I will…
- Achieve at least five effective safety conversations a month.
- Pay close attention to cabin cleanliness in my area.
In order to…
- Raise levels of safety awareness in my team.
- Maintain guest satisfaction scores of at least 87%.
By this date…
- Set a date or time period like monthly or three months.
Maritime colleagues: If your goals have already been agreed on a previous tour, share these with your new line manager. If you’re new to sea and/or goals need to be set, you can expect to meet with your line manager within two weeks of embarkation. Your line manager will use this form to guide the conversation and you’ll receive a copy at the end. Keep this with you for your end-of-tour appraisal.
You should expect to meet with your line manager throughout your tour to discuss feedback and development opportunities, ask questions and Speak Up in a safe space.
- Before you meet, write down what you want to talk about so you don’t miss anything in the meeting.
- Make a list of the progress you’ve made towards the expectations set at the start of your tour or your goals
- Don’t just focus on ‘what‘ you’ve achieved, think about ‘how‘ you’ve achieved it and the behaviours you’ve displayed. Use our Culture Essentials and Service Behaviours expectations (White Star Service and SHINE) to support you.
- Discuss any challenges in real time or what isn’t going so well and how to improve it.
- Ask your line manager for feedback on progress against your goals and Culture Essential/Service Behaviours. (You can also ask for feedback from your colleagues.)
- Think about your focus for the rest of your tour and what support you need from your manager.
Meetings with your line manager are a safe space to share feedback with them and Speak Up. Use this guide to help you Speak Up.
Maritime colleagues: During your tour you’ll be assessed against the following professional skills criteria. Review these regularly in preparation for your end-of-tour review:
Use conversations with your line manager to discuss development goals that support your growth and career aspirations and if required complete an Individual Development Plan (IDP). You could focus on gaining more knowledge, working towards a promotion or another area of self-development.
Open Cunard Individual Development Plan form here
Open P&O Cruises Individual Development Plan form here
Your development should help you meet expectations, live our Culture Essentials/Service Behaviours, and/or deliver your goals, and/or get closer to your next career step.
Your end-of-tour review is an important part of the performance cycle. It is a great opportunity to take time and space to reflect on all the incredible things you’ve achieved against your goals. Preparation is important for a great end-of-tour review.
End-of-tour appraisals are assessed on a three-point scale. More information can be found here.
Think about your achievements
- Before your meeting, take time to reflect on your achievements by reviewing the progress you’ve made against your goals or expectations as well as your performance more generally.
- Consider any challenges you’ve encountered, how you’ve overcome them, and things you’ve learnt
- Take a look back over any notes from your one-to-one conversations to help you reflect on what you’ve achieved.
Consider the ‘how’
- Don’t just focus on ‘what‘ you have achieved, think about ‘how‘ you’ve achieved it using our Culture Essentials and Service Behaviours expectations (White Star Service and SHINE) to support you. Use the icons below to learn more about these
- Ask colleagues for feedback to help better understand your strengths and development areas.
- Pick out key examples that show how you have met your goals. For example:
- Instead of “I’m always focused on HESS”, give more detail such as “I have challenged poor safety standards three times this tour. The first time involved…”.
- Instead of “I am always guest focused and make conversation whenever i see someone in a corridor or lift” give more detail such as “I demonstrated the Service Behaviours by talking to guests during each welcome onboard. When a guest mentioned problems with their balcony door I told the housekeeping team so that they could fix it.”
Maritime colleagues: Collect your thoughts before your review. Your end-of-tour review is also a time to look ahead, so prepare SMART objectives for your future tour, should you be offered.
- Talk about your achievements with your line manager. Remember to share specific examples.
- Ask for feedback on progress against your expectations or goals and Culture Essential/Service Behaviours.
- If you have a Personal Development Plan, review this together.
Remember you can use your end-of-tour review as a safe space to share feedback with your line manager and Speak Up. Use this guide to help you Speak Up.
After your end-of-tour review your line manager will assign a rating to each goal. Your overall rating will be based equally on ‘what‘ you have done and ‘how‘ you have demonstrated the Culture Essential/Service Behaviours.
End-of-tour appraisals are assessed on a three-point scale. More information can be found here.
You will receive a copy of your review via email. Make sure you’ve received this before disembarking – it can be used to help your development should you compete another tour of duty with us.