Employee Assistance Programme (EAP) and all-colleague support network

We all need a little extra support at times and when If you’re struggling, asking for help can sometimes feel the hardest thing, yet it can make the most difference. We encourage you to;

  • Talk to a colleague you trust, a friend or family member
  • Speak to someone from our Employee Assistance Programmes (see details below)
  • Talk to your medical team on board, or your GP or Occupational Health team ashore
  • Contact your CARE team on 02380 655999
  • Ashore, talk to one of our Mental Health First Aiders
  • On board, request spiritual support through the Crew Office
  • Use the wellbeing tools and resources on The Insider here

 

Feeling suicidal or not feeling safe at home or on board?  Visit our Suicide prevention page and/or our Domestic abuse page. We can help you.


Employee Assistance Programmes (EAP)

If you need help and advice, you can contact your Employee Assistance Programme, a free service available to everyone who works at Carnival UK .

SHORE: Health Hero

Health Hero provides counselling, support and practical information for whatever problem you’re facing. It’s free to use and the service is available 24hrs a day, 365 days a year.

We offer all colleagues and their immediate family free confidential support and guidance 24 hours a day, 365 days a year with our employee assistance programme. Get support with:

• Legal matters such as consumer rights, housing, relationships, property, and crime.
• Financial issues like debt, mortgages, and taxation.
• Health and wellbeing information on lifestyle (diet, exercise, and sleep), symptoms, conditions and treatment options, childcare, and elder care.
• Counselling services for problems such as stress, depression, bereavement, relationship difficulties, employment worries, alcohol/ drug issues and more.

Contact 

Call: 0800 3 58 48 58 (outside the UK +44 141 271 7179)
For online support join: https://vclub.healthhero.com
Username: Carnival
Password: Harbour

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