Employee Assistance Programme (EAP) and all-colleague support network

We all need a little extra support at times and when If you’re struggling, asking for help can sometimes feel the hardest thing, yet it can make the most difference. We encourage you to;

  • Talk to a colleague you trust, a friend or family member
  • Speak to someone from our Employee Assistance Programmes (see details below)
  • Talk to your medical team on board, or your GP or Occupational Health team ashore
  • Contact your CARE team on 02380 655999
  • Ashore, talk to one of our Mental Health First Aiders
  • On board, request spiritual support through the Crew Office
  • Use the wellbeing tools and resources on The Insider here


Feeling suicidal or not feeling safe at home or on board?  Visit our Suicide prevention page and/or our Domestic abuse page. We can help you.

Employee Assistance Programmes (EAP)

If you need help and advice, you can contact your Employee Assistance Programme, a free service available to everyone who works at Carnival UK .

SHORE: Health Hero

Health Hero provides counselling, support and practical information for whatever problem you’re facing. It’s free to use and the service is available 24hrs a day, 365 days a year.

We offer all colleagues and their immediate family free confidential support and guidance 24 hours a day, 365 days a year with our employee assistance programme. Get support with:

• Legal matters such as consumer rights, housing, relationships, property, and crime.
• Financial issues like debt, mortgages, and taxation.
• Health and wellbeing information on lifestyle (diet, exercise, and sleep), symptoms, conditions and treatment options, childcare, and elder care.
• Counselling services for problems such as stress, depression, bereavement, relationship difficulties, employment worries, alcohol/ drug issues and more.


Call: 0800 3 58 48 58 (outside the UK +44 141 271 7179)
For online support join: https://vclub.healthhero.com
Username: Carnival
Password: Harbour

Can’t find what you’re looking for? Use ‘search’ (top right hand side of The Insider) and type in key words related to what you’re trying to find.
Like Love Haha Wow Sad Angry