With the next Corporate Culture and Engagement survey just around the corner and following feedback from our EEG, we wanted to explain a little more about what eNPS is and how its calculated.
What is Employee Net Promoter Score (eNPS)?
eNPS is a metric used to gauge the overall employee satisfaction within a company. It’s an adaptation of the Net Promoter Score (NPS), which is commonly used to measure guest loyalty onboard our fleet. The eNPS provides insights into how likely employees are to recommend their workplace to others, making it a valuable tool for assessing our overall employee engagement.
How is eNPS Calculated?
Calculating eNPS is a straightforward process that involves asking employees a single question: “On a scale of 0 to 10, how likely are you to recommend Carnival as a place to work?”
Based on their responses, employees are categorised into three groups:
- Promoters (Score 9-10) – these are highly satisfied employees who are likely to recommend the company to others. They contribute positively to the organisation’s reputation and growth.
- Passives (Score 7-8) – these employees are generally satisfied but not enthusiastic enough to actively promote the company. They are considered neutral.
- Detractors (Score 0-6) – detractors are dissatisfied employees who may even discourage others from joining the organization. Their feedback highlights areas that need improvement.
To calculate the eNPS score, follow these steps:
Interpreting eNPS Scores
eNPS scores can range from -100 to +100. The higher the score, the more satisfied and engaged employees are. Here’s how to interpret eNPS scores:
- Positive eNPS (above 0) – indicates that you have more Promoters than Detractors. This is a healthy sign, but there’s still room for improvement.
- eNPS of 0 – means that the number of Promoters and Detractors is balanced. While it’s not negative, it suggests that you have work to do in creating a more favourable work environment.
- Negative eNPS (below 0) – indicates that you have more Detractors than Promoters. This is a red flag, highlighting significant dissatisfaction amongst employees.
In Corporate Shipbuilding our latest eNPS score is 31 (April 2024)
Using eNPS for Continuous Improvement
eNPS is a valuable tool for us to identify areas for improvement and track employee satisfaction over time. By collecting regular feedback and acting based on eNPS results, we can foster a happier, more engaged workforce, ultimately contributing to our long-term success.