Our focus on how we do things is so important. By living our Culture Essentials every day we continue to improve the way we work together, create unforgettable holiday happiness for our guests, and be the great company we aspire to be.
Throughout July the housekeeping team onboard Arvia focused “Improve” using a 7-step approach.
- Identify the problem or opportunity
- Measure existing performance
- Plan and prioritise actions
- Respond by implementing the action
- Observe the result
- Verify effectiveness of the new way of working
- Evaluate how sustainable it is
By focusing on “Improve” the team were able to identify several opportunities for change, including:
- Making themselves more visible to guests
- Gaining a better understanding of safety awareness by proactively discussing one safety focus a day during musters
- Making new team members feel more confident in the tasks they were completing by introducing a buddy system – pairing up new starters with experienced members of the team.
- Sharing knowledge and experience across the team to help upskill all team members and continuously improve ways of working, allowing more time to add special touches for guests.
Well done Arvia for embracing our Culture Essentials.
Want to share your experiences of how you and your teams bring our Culture Essentials to life? Email us at Internal.Comms@carnivalukgroup.com and we’ll share your story.
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