Last week, shoreside colleagues from Cunard and Shared Services attended a special ceremony to celebrate completing the training required to earn themselves a White Star Service pin.
The White Star Service Academy is an immersive and interactive training programme designed to support Cunard colleagues to deliver unparalleled service for our guests and colleagues. The programme highlights the important role that each of us plays in supporting us to set the benchmark for luxury travel.
Angus Struthers, Acting Senior Vice President, Cunard, members of his senior leadership team and line managers were there to meet the new White Star Service Academy graduates and present them with their White Star Service pin and certificate.
They are now wearing their pin with pride, joining over 3,800 colleagues, ship and shore who all understand the importance of delivering exceptional service through our values:
We are refined. We serve with style and attention to detail.
We are thoughtful. We think and deliver with care and imagination.
We are charismatic. We speak and act with charm and confidence.
We are proud. We represent Cunard with passion and pride.
“Taking part in the White Star Service Academy was a wonderful way to strengthen my knowledge of Cunard and feel more connected to our brand and our teams on board. I also really enjoyed the interactive nature of the sessions and the way they allowed me to soak in knowledge without being a stressful part of my week. If you haven’t already, you should definitely consider taking part”
Celene Pretorius, Consultant, Entertainment Booking
Congratulations, all!
Abi Mercer, Consultant, CCO Training
Alice Perks, Senior Advisor, Personal Cruise
Amie Drodge, Specialist, Contact Centre Training
Becky Angel, Consultant, Resourcing & Onboarding
Catherine Robey-Ancient, Manager, Entertainment Development
Celene Pretorius, Consultant, Entertainment Booking
Deana Embling, Representative, Guest Support
Emma Thomas, Representative, Guest Support
Emma Petterson, Senior Executive, Marketing Campaigns
Georgie Parkins, Consultant, Resourcing & Onboarding
Glenn Tolson, Senior Buyer
Hollie Sexton Consultant, Learning
James Atherton, Specialist, Contact Centre Training
Kat Rogers, Specialist, Contact Centre Training
Loredana Perez, Manager, Hotel Operations Performance Delivery
Scot Green, Representative, Guest Support
Tony Foster, Manager, Technology Change
Victoria Cannadine, Representative, Guest Support
Want to earn your White Star Service pin?
We’re continuing to deliver White Star Service Academy globally, both on board our ships as well as shoreside. If you support Cunard, then we’ll be sharing more about how you can attend these workshops and earn your pin soon