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The P&O Cruises brochure team were recognised for their collaboration, both as a tight-knit team and with their key stakeholders, to produce the most recent, and “Best Yet!” P&O Cruises brochure. Experts at Communication, they kept everyone updated throughout the project, Speaking Up and consistently challenging where appropriate, both professionally and with all channel considerations in mind as one single voice.

“Managing a piece of communication as large as a 200 page brochure is always an incredibly tricky task. This year the team have excelled themselves. Not only have they sought to drive improvements year on year (delivering quite possibly our most impactful and engaging brochure yet), but they dealt impeccably with a substantial last minute change which fundamentally changed the Grand Tours section of the brochure. Through superlative stakeholder engagement, a solution driven response and clear communication, the team turned around this change in break-neck time, despite additional challenges of home schooling and print deadlines. I am so proud of what they have achieved and the team spirit through which they have achieved it.”

Respect and Protect

"The team of people that stepped up to support our colleagues arriving on charter flights from India deserve some special recognition. At very short notice, these colleagues agreed to spend time in the terminal ensuring that colleagues arriving on the charter flights from India were refreshed and could embark safely and in compliance with the strict COVID-19 protocols that are now in place. This involved stepping out of their comfort zone to perform unfamiliar tasks. Thank you to all of you – a tremendous effort which made a real difference to our people.”

Team members: Cristina Sburlea, Di Yang, Hannah Cross, Jenny Fortune, Kasia Waters, Katrina Flynn, Keren Taylor, Lisa Draper, Liz Sinclair, Maria Soneira Perez, Michelle Bird, Michelle Harradence, Anna Thomas (Fleet HRM), John White (Fleet HRM), Carrie Phillips (Fleet Crew Office), Rachel Wallis (Fleet Crew Office), Tom Driscoll, Kate Atterbury, Emma Elrick, Karen Lax, Tracy Edwards, Michaela Pearson, Craig Baker and Sarah Parker.

Speak up, Improve, Communicate, Listen and Learn

The ARC project team worked tirelessly to successfully launch the ARC tool to the whole business by the deadline.

“Jason – For stepping in and not only completing the build of the ARC tool when the main developer left the business, but taking steps to make improvements when listening to the needs of users and going well above and beyond his role. Faye – For maintaining a positive attitude throughout the project, speaking up when necessary to ensure both ship and shore continued to have what they need to manage through the pause and for the transition into a new way of working for ship and shore. Donna – For maintaining an excellent service to Maritime and wider business colleagues and vendors whilst engaging fully with the project, and speaking up and to ensure all the service needs would continue to be met in the tool. Jess – For stepping up to successfully lead the project and ensuring that the tool launch completed on time for the business.”

Team members: Jason Milburn, Faye Brimson, Donna Molloy, Jessica Bull

Speak up, Respect & Protect, Improve, Communicate

Recognised for delivering an incredible launch for Iona, “the Entertainments Family, including many teams and individuals from both brands, faced unprecedented challenges, but at no point did anyone lose focus on the goal to deliver extraordinary holidays to our guests.”

“Regardless of team or brand, everyone worked together to step up and get the job done and there were countless examples of our Culture Essentials being brought to life. From speaking up to resolve concerns, to communicating changes so we could all move forward together, everyone went above and beyond. We had team members driving parts and props to the ship over weekends, last minute travel on board, long rehearsals and we even asked partners at home to bring emergency deliveries to the docks!

It’s due to this team of people that we managed to deliver the Shakedown we did and go into the Maiden Cruise with a positive step forward. It’s incredibly easy for us to ask the team to deliver our vision… but they are the ones that took a challenging situation and improved it, with no complaints.”

Team members: Deborah Hammond, Jessica Paull, Joanna Gould, Clare Wiggins, Clare Ellams, Adam Jenkins, Mark Price, Jodie Freeman, Danielle Grant, Sam Motley, Damian Jackson, Roxanna Shirley, Daniel Webb, Daniel Mallinder, Jodi Lynch, Flavio Diolaiti, Susie Maycock, Tom Driscoll, Dave Desmond, Chris Knowles, Casey Caldwell, Gustav Patrick, Emma Alexander, Nick Cosslett, Andy Jones, Jane Edwards, Luigi Locorotondo, Sarah Delooze, Simon Brookes, Zoe Miles, Jackie Le, Phil Yeomans and Annie Barber.

Improve, Empower

"The Guest Support Social Media team have worked phenomenally hard to help our guests with their enquiries. During these challenging times, the team have pulled together, working tirelessly to improve response times for our brand, empowering other teams within the business to run successful campaigns to encourage newcomers and past guests to book their next holiday with us, which without their support would not have been possible.”