As Queen Mary 2 prepares to return to service and once again create unforgettable holiday happiness for our guests, we’ve been catching up with a few of our colleagues on board to hear their stories.

Say hello to Gyorgy Szekely, Learning and Development Officer

 

I have sailed on all three ships, mostly Queen Elizabeth for the past 9 years in the role of the Guest Computer Services Manager. I was blessed to work alongside my wife, Marlize, (Administration Officer) on board the Queen Elizabeth seeing the world together.

On 9 November 2020 we welcomed our first baby girl, Chloe. When not at sea I spend my holidays in South Africa with my family including our two adorable pet dogs; Archie and Bailey.

As a Learning and Development Officer on board I am in charge of development, delivery and evaluation of supervisory skills, behavioural skills and guest service training. Providing support to the development of crew knowledge, skills and behaviours using a range of training and development methods facilitating learning.

Any top tips for the new ways of working and protocols on board?

“Social distancing and wearing a face mask can keep us safe but they also make communication difficult with our guests and colleagues, therefore it is indeed challenging to work with these new protocols. There are a few strategies however which if applied will aid in our everyday communication. Speak loudly and clearly, listen well, smile behind the mask and always check for understanding.”

How do you relax and look after your wellbeing after a busy day?

“I love to use the on-board gym facility and I tend to train four to five times a week. I also love to watch documentaries of all kinds, TV shows and movies. I love attending Seafarers Welfare Committee (SWC) meetings and my absolute favourite is being able to host a cinema evening for crew.”

And last but not least, the big question… what are you most excited about returning to service?

“I am really excited to be back on board because I am able to finally start working in my new role as the On-board Learning and Development Officer. I was successful in achieving this role just before the pause of operations in 2020 which meant I had to wait a full year in order to step into this role and spent this time learning more. This included Fundamentals of Graphic Design from California Institute of Arts, Health across the Gender Spectrum from Stanford University, Social Norms and Social Change from the University of Pennsylvania offered by UNICEF. I love seeing my colleagues return on board along with the excitement of receiving our guests back as well, being able to provide White Star Service which we are all very famous for in the cruising industry.”

Thanks Gyorgy for sharing your story! We wish you and all our colleagues on board Queen Mary 2 a fantastic season of creating unforgettable holiday happiness for our guests. 
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1 Comment

  1. Michelle Harradence on

    Great to see this Gyorgy!
    A big shout out and thank you to all onboard who have worked so hard to bring Queen Mary 2 back into service.

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