Following the news of Thomas Cook becoming insolvent, people across Carnival UK have put in a momementus amount of effort in supporting and reassuring any Guests who are trying to find out about their cruises and flights that were booked through the travel company.
We’d like to say a huge thank you to everyone who volunteered to support our Guests in what was a fantastic example of us living by our values and working better together to deliver Unforgettable Holiday Happiness for our Guests.
And of course, it’s not just responding to the enquiries – without the combined efforts of all our 
people across our Contact Centre, Guest Experience, Technology, Communications, our Brand, Sales and Marketing teams, Legal, Finance, Procurement, Maritime and Commercial, it wouldn’t have been possible to take over the management of all Thomas Cook bookings, rearrange and source other flights to keep disruption to a minimum for our Guests.
We’ve also been active on social media keeping Guests up-to-date with regular posts. This has generated thousands of comments recognising the customer service offered by our Contact Centre Operations, who also handled 3296 more calls than they forecasted, ensuring dream holidays go ahead, showing we are truly Guest Obsessed.
Thank you to everyone who has been involved!
