As I’m sure you’re all aware, over the past 12 months we have seen significant changes in data protection law with the General Data Protection Regulation (GDPR) coming into effect last May.
This has meant that our Guests are now more aware of their rights when it comes to their data than ever before. As a result we need to support our employees on how to handle privacy queries, where to find answers and who to escalate privacy queries to!
With International Data Privacy Day on Monday 28 January, now is the ideal time to put a face to the name and introduce the Data Privacy Team (from left to right above, Katie Peterson, Sian Cardy, Darren Hampton, Sam Godfrey).
Darren Hampton, Director, Privacy
Darren has been part of Carnival UK since 2015, is currently the Director, Privacy and our Data Protection Officer, leading the Data Privacy team within Legal and providing privacy guidance and direction across the business.
He has over 15 years’ experience with data privacy and information security, and over 20 years’ experience with IT. Darren holds a number of data privacy and information security qualifications and is a Fellow of Information Privacy. He has contributed to a number of standards and publications, and often speaks at conferences on these topics.
As our Data Protection Officer, Darren is keen to ensure everyone plays their part in keeping our Guests and employees ‘safe and well’ by collecting and using personal data correctly.
“I love seeing our ships here in Southampton, around the world or on the TV, and I’m proud to be able to say ‘I help make that happen'”.
Katie Peterson, Data Privacy Manager
Katie joined Carnival UK almost eight years ago and her first role was within Contact Centre Operations, progressing into the Guest Services team in a range of positions including Customer Database, Accessible Shore Excursions and Loyalty. Katie joined the Data Privacy team in April 2018 as Data Privacy Manager.
Some of her key responsibilities include managing privacy incidents, performing Data Protection Impact Assessments (DPIAs), and representing privacy matters in projects business wide.
“The thing I love the most about my job is the contrast in activities and that I can collaborate with some great people from different areas of the business who seriously know their stuff!”
Sian Cardy, Data Privacy Analyst
Sian joined Carnival UK over three years ago; her first role was within the Guest Relations team dealing with escalated complaints and answering Guest correspondence addressed to the Senior Leadership Team. Following this Sian enjoyed a 12 month secondment as a Personal Assistant and Administrator within the Legal Department and was then offered the opportunity to join the Data Privacy team in March last year.
In Sian’s role as Data Privacy Analyst some of her current priorities are dealing with Right of Access requests from Guests and colleagues, and requests from authorities such as HM Revenue & Customs, the National Crime Agency, and police forces nationwide, where information we hold could assist their investigations.
“I enjoy the variety of my role as each day is different and presents new challenges. It also gives me the opportunity to work with many departments and meet new people across the business.”
Sam Godfrey, Data Privacy Analyst
Sam began working for Carnival UK over three years ago; initially as part of the Guest Relations team as a first point of contact for our Guests with any complaints or feedback. Following this she had a variety of roles within Contact Centre Operations including Contact Centre Coach, Product Help Desk senior advisor and finally a secondment to Customer Communications, before moving to the Data Privacy team in 2018.
In Sam’s current role as Data Privacy Analyst, her responsibilities include maintaining the register and privacy compliance of over 2300 third parties, across more than 10,000 different data sharing activities. She also leads our privacy and data protection training and awareness for ship and shore employees.
“I’m lucky to have a lot of opportunities to be creative in my job. I have the freedom to experiment, it doesn’t always go to plan but that’s all part of the challenge.”