Our service promise at P&O Cruises

We encourage everyone to STEP OUT of the everyday

We inspire curiosity. We love finding ways for others to have new and different experiences.  Making magic moments that surprise and delight, and create ever lasting memories.

We are HEROES of safe and well

We strive for excellence in safety, environmental protection and overall compliance. We always look for ways of speaking up and do the right thing – for our guests, for each other and for the environment.

We treat everyone as an INDIVIDUAL with heartfelt warmth

We’re always ourselves – caring and thoughtful. We know that we are all different and by adapting the way we interact with each other, we show we understand that everyone has their own needs.

We NAVIGATE everyone on ship and on shore

We share our knowledge with everyone so it feels effortless and reassuring. And when things aren’t quite right, we do what it takes to put things back on course.

We always bring a sense of ENERGY

We have a real passion about creating happiness for everyone – adding a little more joy into every single day.