Frequently asked questions

Last updated |18:00 24 March 2022

 

 

Return to Service 

Are ships sailing at full Guest capacity?    
No. We’re returning to service carefully and cautiously as our primary focus is always to protect the health and wellbeing of our colleagues and Guests and the communities we visit. All Guests and colleagues on board will be required to follow enhanced health and wellbeing measures to protect everyone on these cruises. So that we can test and ensure these new measures keep everyone healthy and well, we’ll sail at reduced capacity.

Are ships sailing with full capacity ship’s company?           
With a reduced Guest capacity on board we’ll be also be sailing with a reduced number of colleagues in line with our protocols. We’re regularly reviewing Guest occupancy and will adjust our ship’s company complement in line with the latest guidelines

What is our guest vaccination policy?    
You can find out about the current Guest vaccination policy via the Cunard ‘Sailing with Confidence’ page and the P&O Cruises ‘Cruise with confidence‘ website pages.

How are we supporting our crew still on board?
Looking after the health and wellbeing of our colleagues on board remains our number one priority. To find out more about how we’re supporting them, visit The Insider’s dedicated Fleet pages.

Can I visit the ships?
Only HESS compliance visits are permitted at the moment and all visits must be approved by the working group. If you need to visit a ship please submit your request via ARC. Find out more here.

Can colleagues that had cancelled employee discounted cruise bookings have two bookings next year?
For all employee discounted travel FAQs, visit the Discounted Travel page here. 

Brexit

A separate page has been created to answer Q&As specific to Brexit. Read them here.