Over 130 Cunard colleagues from different departments across Carnival House (Brand and Product, Guest Experience, Finance, Marketing and Sales, Contact Centre Operation) completed the modules needed to earn themselves a White Star Service pin.
HR Managers Anna from Queen Mary 2 and Carola from Queen Victoria joined us at Carnival House to help deliver four core White Star Service modules. Colleagues have to complete these to show they know all about delivering excellent service to our Guests;
- ‘Our Next Chapter’ – An introduction of our values and setting the scene for the future of the Cunard brand
- ‘White Star Service Performer’ (Imperia video) – Getting to know our friends on the island of Imperia and how to apply our values
- ‘Building excellent guests relations’ – How to make excellent guest relations and the importance of team work
- ‘Recovering service brilliantly’ – Turning a possible negative situation in to a positive experience
Following this, on Friday 29 March, an informal event took place in our Board Room to celebrate this achievement. Cunard President, Simon Palethorpe, and other members of the Senior Leadership Team were on hand to congratulate the employees and to present certificates and White Star Service pins. Light refreshments were available for everyone to enjoy and the White Star Service cupcakes proved to be very popular!
So, if you see a Cunard colleague wearing the White Star Service pin you know they understand the importance of delivering excellent service through our values:
We are Refined
We are Thoughtful
We are Charismatic
We are Proud
We will also reach out to Cunard colleagues who were unable to attend the sessions this time to make sure they also have the opportunity to earn their White Star Service pin.