Annualised Officers – SMT, DECK, TECH Department
It is important that your statement correctly records your working days. After you receive your monthly statement, please review it for accuracy for the current calendar year only. Any queries or concerns for this calendar year’s annual days worked must be raised with your Crew Planner within two weeks of the date of issue.
The future calendar year view is for awareness only, to provide you with visibility of your planned onward assignment's. Please remember, due to the operational nature of the business, these plans may be subject to change. We will try to give you as much notice as is operationally feasible as per your Seafarers Employment Agreement (SEA). Any changes to the following calendar year’s plans will be reflected in future monthly statements.
If you are a Deck, Technical or Medical Officer, please contact Maritimerotations@carnivalukgroup.com. If you are Cunard or P&O Cruises Hotel Officer, please contact CunardGErotations@carnivalukgroup.com or PandOGErotations@carnivalukgroup.com, as appropriate for your role.
We will assume that your statement is correct and no amendments will be made. We do ask that you inform the Crew Planning team as soon as possible so the team can update Mistral to avoid delays to your ADW calculations.
You can expect to receive your monthly statement by the second week of the following month i.e., the report for April should be emailed to you by the second week of May.
Thresholds have been introduced to support the annual fluctuation in Core Working Days. Officers have a rolling threshold of -20 / +20 days (capped at 180 and 220) that will be carried forward into the following year.
Core working days are days that count towards your contracted days on an annual cycle. This includes onboard working days, training, travel, delayed disembarkation duty, early embarkation duty.
Company Activity Shoreside (CAS) included as Core Working Days for roles that do not have a CSMART requirement.
Delayed Disembarkation Duty (DDD) is when an Officer may be requested to extend onboard by Crew Planning beyond their planned disembarkation date. This would typically be as result of unplanned absence of the planned relieving Officer. If the Officer agrees to remain onboard, the first 7 days of the delayed disembarkation duty will count as onboard working days (Core Working Days). If the Officer remains onboard beyond day 7 the further days would be applicable for Premium Pay.
Early Embarkation Duty (EDD) is when due to operational reasons an Officer may be requested to embark a vessel prior to their planned embarkation date. If the Officer agrees to embark, the 7 days prior to the planned embarkation date will count as onboard working days (Core Working Days). Any early embarkation period prior to the 7 days will be paid at Premium Pay.
Your monthly statements are visible on Cintra and will show planned rotations and balance against threshold.
We want to ensure that working above 220 Core Working Days is the exception and we do not see this as a common occurrence given the new definition of what periods count towards contracted days. Days above 220 will be paid out at your daily rate of pay, paid annually in February of each year.
Crew Planning will consider any individual requests for additional onboard working days outside of your planned rotations. We would be unable to guarantee any additional days onboard when the request is made but would consider the Officer’s request in-line with future requirements.
Any such periods at an Officer’s request would count towards Core Working Days and would not attract Premium Pay.
If an Officer commences a sea to shore secondment, their SEA will be paused for the period of the secondment, during which time a shore contract will apply.
If an Officer moves into a fleet or project role, they will be issued with an assignment letter detailing how their terms will change for the duration of this assignment. This will be discussed and agreed with the shoreside manager, working with the Crew Planning team
Premium Pay is the mechanism to recognise and reward annualised Officers who agree to work an additional period onboard outside of their Core Working Days to provide support to the fleet and onboard team strength due to unplanned events.
Premium Pay will be paid at a rate of 1.5 daily rate of pay and will be paid in the next applicable month’s payroll.
Yes. Premium Pay is only applicable for a maximum of 21 days in any one continuous period. If an Officer agrees to remain onboard beyond 21 days (inclusive of travel), any additional days will not attract Premium Pay but will count towards Core Working Days. Should this occur, and in agreement with the Crew Planning team, an Officer’s future rotation plans will be reviewed to ensure sufficient rest is taken.
No. When an Officer returns from a period of unavailability a Tour of Duty will be given but will not attract Premium Pay. All the terms within the Working Days Policy are applicable only once the initial rotation plans are confirmed.
Due to the nature of Premium Pay being required to support unplanned events, contact will often be with limited notice. Your Crew Planner will contact you via the most appropriate method given the timeframe – this could be an email or a phone call whilst on leave or contact by your Head of Department (HoD) whilst onboard.
Travel days required to fulfil Premium Pay activity within the 21 day period will be paid at the Premium Pay rate. Anything in addition to this will be classed as a travel Core Working day.
Should an Officer be offered the opportunity to take up a permanent promotion, or transfer to a new rank, no Premium Pay will be applicable in the event this results in an earlier embarkation or a delayed disembarkation than was previously planned.
Premium Pay is a mechanism to incentivise and reward officers where a disruption to a leave period occurs, this being due to unplanned events with a need to support the onboard operation. The nature of Premium Pay is to cover and support for events that are unable to be planned for, e.g. compassionate, medical etc.
Company Activity Shoreside (CAS) is a mechanism to renumerate Officers who agree to support short-term, ad hoc business activities on shore, where, when and if required. Examples of this include supporting recruitment activities and SMT conferences.
We recognise that there are differences between ranks with respect to their training requirements. To appropriately manage such differences, we have applied CAS principles differently for those ranks that do not have any CSMART training requirements to support individuals in those ranks reach the Core Working Days.
The days will be paid at an Officer’s daily rate of pay. Partial days (less than 4 hours) spent on CAS activities will be paid at 50% of an Officer’s daily rate of pay.
For those ranks that do not have a CSMART requirement any CAS will count as Core Working Days. For all other ranks time spent supporting such activities is not counted towards Core Working Days. CAS will be paid in the following months payroll.
When you have important personal events you wish to attend, we encourage you to work with your back-to-back to submit a proposed rotation schedule to your Crew Planner ahead of the annual planning cycle (Teams for Ships) which runs from April to August each year. Please note this is not guaranteed.
Please contact the Fleet Training Team in Carnival House (Southampton) at fleettraining@carnivalssi.com.
Your Crew Planner will try to give you as much notice as operationally feasible, any changes to your planned assignment's as per your Seafarers Employment Agreement.
Current planning cycles run annually from August. You will view a calendar year of rotations from your August statement.
The training team will add these days once your training has been confirmed and booked. If you are missing travel days for training, please contact the fleet training team.
Travel days are added according to the travel days policy. It is an Officers responsibility to review and check the accuracy of the statement. If you notice a travel day is missing, please contact your Crew Planner. Travel days linked to CAS (DRP) will be shown as CAS (DRP) for paid DRP days and not as travel days.
If you’re on board, please reach out to your HOD or the Crew Office. If you are at home, please reach out to the Crew Planning team; If you are a Deck, Technical or Medical Officer, please contact Maritimerotations@carnivalukgroup.com. If you are Cunard or P&O Cruises Hotel Officer, please contact CunardGErotations@carnivalukgroup.com or PandOGErotations@carnivalukgroup.com, as appropriate for your role.
This guide documents the process to allow you to access your monthly statement.
Please review the sabbatical leave policy via HESS.
Please speak to your Manager who will be able to provide you with the correct form, that will be submitted to the Crew Planning team and reviewed.
If you are on leave please submit to the Crew Planning team.
Please refer to your part B where your notice period is outlined. If you are onboard, please speak to your Manager
If you are not onboard and managed by CUK, please contact your Crew Planner.
For annualised officers managed by CUK, please inform the medical team as soon as possible on medicalupdates@carnivalukgroup.com
For annualised officer, If you are managed by CUK, please inform the medical team as soon as possible on medicalupdates@carnivalukgroup.com. Once the medical team have declared you fit to work, the Crew Planning team will review the plans and provide you with a new join date. The Crew Planning team will not provide a join date until cleared by CUK medical team.
Annualised Officers – Medical Department
It is important that your statement correctly records your working days. After you receive your monthly statement, please review it for accuracy for the current calendar year only. Any queries or concerns for this calendar year’s annual days worked must be raised with your Crew Planner within two weeks of the date of issue.
The future calendar year view is for awareness only, to provide you with visibility of your planned onward assignment's. Please remember, due to the operational nature of the business, these plans may be subject to change. We will try to give you as much notice as is operationally feasible as per your Seafarers Employment Agreement (SEA). Any changes to the following calendar year’s plans will be reflected in future monthly statements.
If you are a Deck, Technical or Medical Officer, please contact Maritimerotations@carnivalukgroup.com. If you are Cunard or P&O Cruises Hotel Officer, please contact CunardGErotations@carnivalukgroup.com or PandOGErotations@carnivalukgroup.com, as appropriate for your role.
We will assume that your statement is correct and no amendments will be made. We do ask that you inform the Crew Planning team as soon as possible so the team can update Mistral to avoid delays to your ADW calculations.
You can expect to receive your monthly statement by the second week of the following month i.e., the report for April should be emailed to you by the second week of May.
Annual Days Worked are managed annually by calendar year, please refer to Part B of your SEA contract for specific details on how this is managed.
Please contact your Crew Planner to schedule in additional OCB days. If you remain underworked at the end of the year, 21 underworked days will be carried over to the following year when you will be scheduled to work them in addition to your contracted days of work.
Your monthly statements will give you visibility of your days scheduled to work. The number of OCB days will be the balance of days remaining once your Core Sea Working days, Travel days and Training days are considered.
When you have important personal events you wish to attend, you should ensure that you make early contact with your Crew Planner.
Please contact the Fleet Training Team in Carnival House (Southampton) at fleettraining@carnivalssi.com.
Your Crew Planner will try to give you as much notice as operationally feasible, any changes to your planned assignment's as per your Seafarers Employment Agreement.
Please note, at the end of August 2025 you will see assignments for 2026 that are in line with the Crew Planner principles. Before August 2025, the 2026 rotations are draft only.
The training team will add these days once your training has been confirmed and booked. If you are missing travel days for training, please contact the fleet training team.
Travel days are added according to the travel days policy. It is an Officers responsibility to review and check the accuracy of the statement. If you notice a travel day is missing, please contact your Crew Planner. Travel days linked to CAS (DRP) will be shown as CAS (DRP) for paid DRP days and not as travel days.
If you’re on board, please reach out to your HOD or the Crew Office. If you are at home, please reach out to the Crew Planning team; If you are a Deck, Technical or Medical Officer, please contact Maritimerotations@carnivalukgroup.com. If you are Cunard or P&O Cruises Hotel Officer, please contact CunardGErotations@carnivalukgroup.com or PandOGErotations@carnivalukgroup.com, as appropriate for your role.
This guide documents the process to allow you to access your monthly statement.
Please contact your crew planner to discuss.
Please contact your crew planner as soon as possible to discuss.
Please check our sabbatical leave policy via the insider.
Please refer to your Part B where your notice period is outlined. If you are onboard, please speak to your Manager.
If you are not onboard and managed by CUK, please contact your Crew Planner.
If you're managed by CUK, please inform the medical team as soon as possible medicalupdates@carnivalukgroup.com
For annualised officer if you are managed by CUK, please inform the medical team as soon as possible on medicalupdates@carnivalukgroup.com. Once the medical team have declared you fit to work, the Crew Planning team will review the plans and provide you with a join date. The Crew Planning team will not provide a join date until cleared by CUK medical team.
Crew Planning
The Succession Pool has replaced the Promotional Wait List (PWL) but if you have been endorsed for promotion you will still appear on it.
There may be operational reasons to promote individuals outside of the order they were added in to the pool so we are unable to disclose this information.
Promotion will take place when a full tour of duty can be offered.
You will either be endorsed by your manager, or would have completed the Galley passport or been successful during an internal interview process.
AssignmentcRequest should be submitted via the assignment request Cognito form- https://www.cognitoforms.com/CSSIPvtLtd/RotationRequestForm . The Cognito form will automatically recognise your onboard manager and send them a copy for first approval before it’s sent to the Crew Planning team who’ll review and have final approval.
P&O Officers can submit an assignment request via their HOD to move between 6- and 4-month contracts, this will be assessed by Crew Planning and the Operations team on a case by case basis.
The Cognito form will automatically recognise your onboard manager and send them a copy for first approval before it’s sent to the Crew Planning team who’ll review and have final approval.
Cunard and Maritime officers and all Ratings (P&O, Cunard, Maritime) cannot adjust their working.
If you are onboard, please speak to your Manager
If you are not onboard and managed by a Global Talent Partner (Manning Agent) Please contact them directly
If you are not onboard and managed by CUK, please contact your Crew Planning Consultant via the Fleet Colleague Support Form.
If you are managed by a Global Talent Partner (Manning Agent) Please contact them directly and they will inform your Crew Planning Conultant.
If you are managed by CUK, please contact the Crew Planning team via the Fleet Colleague Support Form and they will discuss return opportunities with you.
If you are managed by a Global Talent Partner (Manning Agent) Please contact them directly and they will inform your Crew Planning Consultant.
If you are managed by CUK, please contact the Crew Planning team via the Fleet Colleague Support Form and they will discuss return opportunities with you.
Please check in your spam or junk folder and search for an email from Carnival UK- DO NOT REPLY DONOTREPLY1@carnivalukgroup.com. To make sure you don't out on future emails, please update your spam/junk settings for this email address.
If there’s no email in your spam/junk folder, we might have the wrong email address for you. Please submit a Fleet People Support request to have your email address updated - click here: Fleet Colleague Support Form (cognitoforms.com) If you’re currently on board, speak to your head of department or line manager to find out your future proposed join date.
You’ll receive the Proposed Future Assignment Email within thirty days before disembarkation, which will include a proposed date. While the aim is to minimise changes to your next contract as much as possible, details may differ such as a ship or join date, or it could be cancelled. Your GTP (Manning Agent)/ crew planner will contact you with updated information if this happens.
If you haven’t received your end of tour instructions before your disembarkation date, please speak to your Line Manager, Head of Department or Crew Office.
If you’re currently onboard you’ll need to speak to your Head of Department or Line Manager. If you’re at home, please contact your Global Talent Partner (Manning Agent) or crew planner.
If you’re on board, please reach out to your Head of Department or Line Manager.
If you’re on leave, please contact your Global Talent Partner (Manning Agent) or Crew Planning.
You should receive your SEA / Joining Instructions 45 days before the proposed join date from your Global Talent Partner.
If your Joining Instruction/SEA working period is less than your contracted working pattern i.e 6:2, you may be moving to another ship (transhipping) during your contract. Please contact your GTP or CUK crew planner for full details of your next proposed contract. If you are due to tranship during your contract, the crew office will provide you/head of department with new joining instructions/SEA.
If you are managed by a Global Talent Partner, please make contact with them. If you are managed by CUK, please inform the medical team as soon as possible on medicalupdates@carnivalukgroup.com.
If you are managed by a Global Talent Partner, please make contact with them. If you are managed by CUK, please inform the medical team as soon as possible on medicalupdates@carnivalukgroup.com. Once the medical team have declared you fit to work, the rotations team will review the plans and will make contact with your GTP or you direct for a new join date. The crew planning team will not provide a join date until cleared by CUK medical team.
Access to Annual Days Worked statements has been limited to the past six months due to feedback from some officers who found it difficult to use the date filter in the online portal to locate their most recent statements. This change aims to simplify the process, making it easier for everyone to find the most current information. If you or your colleagues need a statement older than six months, please feel free to contact us via email at FleetPeopleSupport@carnivalssi.com, and we will be happy to assist you.
Air and Travel
We currently provide flight information in your joining instructions 45 days before you embark. This requires us to buy a ticket 7 weeks before you are due to travel.
By confirming your flight 21 days before you embark, we will have another 24 days to search for a more optimal flight for your journey. This could mean a lower cost ticket, fewer segments or a shorter journey time. It also brings us in line with our Carnival Corporation sister brands, some of whom book flight tickets closer to the departure date (12 – 16 days).
Ultimately, this gives us more opportunity to find the best flight that will reduce costs as well as enhance your travel experience.
If you require a confirmed flight, or e-ticket, to obtain a visa, your Global Talent Partner will contact Fleet Travel and request confirmed flight details.
By confirming your flight 21 days before you embark a ship, rather than 45 days, we hope to be able to offer you a better flight, whilst still giving you plenty of notice to plan for your journey.
Your ship, joining date and location will still be confirmed in your joining instructions 45 days before you embark, and there will be no change to the requirement for you to reach your destination by 20:00 the day prior to embarkation.
By confirming your flight 21 days before you embark a ship, rather than 45 days, we hope to be able to offer you a better flight, whilst still giving you plenty of notice to plan for your journey.
Your ship, joining date and location will still be confirmed in your joining instructions 45 days before you embark, and there will be no change to the requirement for you to reach your destination by 20:00 the day prior to embarkation.
For further information about preparing to travel to join a ship, please review our Crew Compliance and Fleet Travel pages on the Crew Hub:
Crew Compliance: Crew Hub - Crew Compliance pages
Fleet Travel: Crew Hub - Fleet Travel pages
Fleet Travel is a team based in India at our CSSI office. They work 24x7 a week and 365 days a year. For more details click here.
Fleet Travel co-ordinates with your Global Talent Partner (Manning Agent)/Crew Office onboard to make sure your flights and logistical arrangements are in place.
They should be your first point of contact when at the last minute you are stuck at the airport or without a transfer/hotel.
0044 8000488717 - Toll free when you are calling from the UK but can be reached from anywhere in the world too.
0091 7942529292 - Contact number for India, Fleet Travel will only assist with urgent queries within 72 hours of travel and only when your Global Talent Partner (Manning Agent) is not available to help.
0063 180013200129 - Toll free when you are calling from the Philippines.
1. Your Global talent Partner (Manning Agent) should be your first point of contact for any queries with regards to your joining/ documentation/ flights.
2. If you are onboard, the Crew office should be your first point of contact.
3. Fleet Travel should be your first point of contact if you are stuck at the airport or without a transfer/hotel last minute.
If you would like to print your flight details, please log into the airline website, download the ticket using the Amadeus booking reference number (PNR) from the flight information page in your joining instructions.
Please note that certain airlines will require an alternative PNR and in this instance you will need to contact Fleet Travel team to ask for this reference number (Airline PNR).
Fleet Travel 24/7 Emergency Assistance
Telephone: +44 (0) 800 0488717 E-mail: fleettravel@carnivalssi.com
No. While certain nationalities do require a visa to enter the UK, seafarers traveling through the UK to embark or disembark one of our ships are granted a temporary visa waiver (known as Transit Without a Visa, or TWOV) if they hold a Bermudan ID Card or another eligible Seafarer’s Identity Document. Carnival UK, or your Global Talent Partner, will advise you on which document type is required to ensure compliance for travel.
If you encounter any issues when checking in for your flight, please present this UK Government document to the airline check-in staff and explain that you are traveling as a seafarer on duty—either to join a vessel or to be repatriated home.
1) Call Fleet Travel or
2) Email Fleet Travel or
3) Fill the Fleet Colleague Support Form and you will be contacted.
Please see contact information below:
- 0044 8000488717 - Toll free when you are calling from the UK but can be reached from anywhere in the world too.
- 0091 7942529292 - Contact number for India, Fleet Travel will only assist with urgent queries within 72 hours of travel and only when your Global Talent Partner (Manning Agent) is not available to help.
- 0063 180013200129 - Toll free when you are calling from the Philippines.
Hoppa Bus services have discontinued from Summer 2024, all transfers from Heathrow terminals to Radisson Red hotel are provided by WeKnow London, more information here
Use this link to request local leave.
Use this link to request a flight change. For more details click here.
Use this link to request for booking your own flight, procedures available in the link. For more details click here.
Travel search engines, such as Skyscanner, are designed to help people book trips without having to access multiple websites. They can be useful, but we don’t use them to book flights to/from our ships. At Carnival UK, when booking flights we purchase ‘marine fares’, an airline product designed specifically for seafarers, through an airline reservation platform called ‘Amadeus’.
Marine fares:
- Are fully flexible and refundable
- Provide 40KG luggage allowance as standard
- Are not bookable via airline websites or travel search engines
- Usually not available on ‘Low-cost’ airlines
If you’re looking at Skyscanner and you’ve seen different flight options to the one we booked, please remember:
- It doesn’t show actual seat availability
- It doesn’t show marine fares
- It doesn’t reflect the price Carnival UK would pay
- It doesn’t show seats with 40KG luggage allowance
For more details click here.
Use this link to request to claim travel only, related expenses (flights/ hotel/meal/ground transfers). For more details click here.
If you are currently travelling to the ship and have an emergency please contact the Fleet Travel team on the following numbers:
0091 7942529292 - Contact number for India, Fleet Travel will assist with urgent queries within 72 hours of travel and only when your Global Talent Partner (Manning Agent) is not available to help.
0044 8000488717 - Toll free when you are calling from the UK but can be reached from anywhere in the world too.
0063 180013200129 - Toll free when you are calling from the Philippines.
For more details click here.
Please submit your change request via online Cognito form Home Airport Change Request Form
If you would like to book a hotel in Southampton in connection with joining or leaving a ship, or if you are visiting Carnival House, you can make use of Carnival UK’s corporate rate. For guide click here
For more details click here.
To submit your request please complete a paper request access the PDF/Word form here Residency Change Request Form and send it via email to FleetPeopleSupport@carnivalssi.com
If you are joining a ship in Southampton, you are required to make a booking directly with Zenith.
You will be required to pay in advance using a debit or credit card.
Please use the booking form here using account ZB910.
Find more information on our Fleet Travel Page.
For more details click here.
Payroll
Payment is usually processed on the last working day of the month. If you join after the 22nd of the month then the payment will be processed the following month.
We suggest bringing a bank card or cash with you should you wish to purchase any items on board, including internet etc. Remember to let your bank know, so you can use your bank card without restrictions.
Any expense claim submitted up to the 10th of every month are processed in the current month payroll cycle. Any claim submitted after the 10th will be processed in the next payroll cycle.
This will be paid to you in the first month of joining the ship. For Training Expense claims, use this link.
.
Please follow the instructions on the Expense claim form and submit it to fleetpeoplesupport@carnivalssi.com
Please provide your annual statement with the relevant receipts and the completed Expense claim form. Follow the instructions on the form for the submission.
Please provide your annual statement with the relevant receipts and the completed Expense claim form. Follow the instructions on the form for the submission.
Change in the tax amount is triggered due to change in the tax code issued by HMRC based on your earnings. In case of any correction, you can reach out to HMRC directly.
To access the payslip, P45/P60/ pay review letter, click on this link and input your Cintra iQ login credentials. If you are logging in for the first time, please click on forgotten security information select password recovery option to set up the new password.
If you reside in the UK, by law, after three months you will be automatically enrolled into the Carnival UK Pension Scheme if you are over age 22. You may elect to opt in to the Scheme at any time. For full details of the Scheme, please visit our pensions microsite at Legal & General - Carnival UK (legalandgeneral.com) which contains everything you need to know about the scheme.
To gain access to your pension online or via the app (Coll8) you can either go to “Manage Your Account” within the microsite and Register (you will need your membership number which will be on any correspondence from Legal and General) or you can contact the Legal and General Pension team on Tel No. 0345 070 2496 or at employerdedicatedteam@landg.com and they will be able to help.
If you are a non UK resident and are in a 2 stripe role or higher, you will automatically be enrolled to the Shipboard Retirement Plan. For more details on this plan, please contact reward@carnivalukgroup.com.
Please contact the Fleet Payroll team in Mumbai at fleetpayroll@carnivalssi.com.
The administration of Seniority Pay / Annual Increment across all ranks of the Fleet is done by the Contract Carnival UK team. Please reach out to them directly.
If you are paid through UK payroll or you have joined a ship after the last month's payroll cut-off date, you can contact the onboard Crew office after 06th of the month, and they will support an eligible Cash Advance value.
The Cash Advance limit is £550, €575 & $600 or 50% of the monthly salary whichever is lower, and it is deducted from the current month's net pay as salary advance.
If you receive your pay via Cintra and you are part of the UK payroll or joined after the last month payroll cut off, then you can benefit from this service between 06th to 14th of the month.
Total Allotment (Standard & Voluntary) is deducted from your salary and sent to your Global Talent Partner in the Philippines to locally remit in your nominated Allotee Bank account.
You can nominate a maximum of 3 allotees through allotment forms to the payroll team or before joining Global Talent Partner. For Magsaysay crew, use this form.
After deducting Standard Allotment, remaining value of net pay can be sent home as Voluntary Allotment.
The Cash Wire Remittance is a payment transfer service that enables you to transfer money to any Bank Accounts (non- sanctioned) and this service can be availed through our Crew office.
The Remittance facility is available to all onboard colleagues and money can be deposited to the Crew office along with the bank details in which funds need to be remitted.
The money can be sent to any individual bank account in a non-sanctioned bank & country. $15 charge is deducted for international remittance.
Cintra IQ self-service is the online portal to access your Monthly Payslip, Annual Wage review letters and Yearend statements and you can access through this link https://ciqss.co.uk/carnival
The Cintra IQ self-service login credentials will be emailed to your registered email address after your first month payslip is generated.
On Cintra IQ self-service, you can check your Payslips, the Annual Wage review letter. If you are an annualised officer, then the Monthly Statements and for UK residents, the P60 will be published.
To reset your self-service password, go to Cintra iQ home page and click on 'Forgotten Security Information'. Click on 'Username Recovery' if user name is forgotten or 'Password Recovery' if password is forgotten. Update registered email address and date of birth to receive username or password in registered email address.
People Support
Please see more information on the refer a friend scheme here:
Sea Staff Policies & Procedure Guide
Fill the Fleet Colleague Support Form to submit refer a friend incentive.
Please use the travel expense form for reimbursements. We will only be actioning claims that are received via this form. Claims received on email will not be responded to or actioned upon. Please refer to the Travel expense guidelines.
We are thrilled that you are interested in joining Carnival UK!
While we are unable to accept applications via email, you can visit careers our P&O Cruises and Cunard Line careers website for current shipboard vacancies - www.pocruisescareers.co.uk and www.cunardcareers.co.uk
If the role your looking for is not currently available, please do come back and check later or register for ‘Job Alerts’ and you'll get a notification when a position that matches your selection criteria becomes available. You'll need to apply for each role that is of interest separately.
- If you are based in the Philippines and wish to work onboard Cunard, please visit our hiring partners website for more info
- If you are based in India and wish to work onboard our fleet, please visit our hiring partner CSSI’s website for more info
- If you are based in Indonesia, Thailand, Myanmar and wish to work onboard our fleet, please visit our hiring partner CTI website for more info
- If you are based in the Philippines and wish to work onboard our fleet, please visit our hiring partner Magsaysay website for more info
Thanks again for your interest in Carnival UK and we look forward to receiving an application from you soon!
We're sorry it wasn't a better outcome on your application.
We’re flattered to have received a huge number of applications and took the time to review each one, unfortunately due to the high number of applications we received, we are not able to provide individual feedback at application stage.
Just because you’ve not been successful this time, it doesn’t mean you won’t be successful with future applications. Please keep looking on our careers site or sign up for job alerts through your online profile to see what we have on offer in the future and if any of the roles sound like you, please apply. To increase the likelihood of you being invited for an interview, please ensure that you describe in detail on your CV how your skills and experience match the requirements of the role.
- If you are based in the Philippines, please visit our hiring partners website for more info
- If you are based in India, please visit our hiring partner CSSI’s website for more info
- If you are based in Indonesia, Thailand, Myanmar, please visit our hiring partner CTI website for more info
- If you are based in the Philippines, please visit our hiring partner Magsaysay website for more info
Many thanks again for your interest in joining us at Carnival UK (P&O Cruises and Cunard) and we wish you all the best with your future career.
The standard of the Cadet applications we received was very high and we were only able to take limited number of candidates to the next stage of the process. Some of those that were rejected met the overall requirements and had the right qualifications, however their application was not as strong as the applications of those who were shortlisted. It is important to write a strong personal statement, outlining all relevant experience and qualification you have on your application. The more evidence you provide to the recruitment team, the more likely it is for you to be invited to the next stage of the process.
We have two Cadet intakes per year, so if you are still interested in a position with Carnival UK, please submit your updated application again in the future!
We understand your concern, however please note that Jobtrain is a third party application and thus we are not able to help you with your query.
However, we request you to use the chat option to contact Jobtrain customer support to get help on your query.
We understand your concern, however we are not in a position to answer that question, but please note that the promotions are done on the basis of the succession pool. Please contact your Head of Department or the Human Resources Manager on board for any queries on your promotion.
You can access GLADIS via this link whilst on leave.
If you’ve not logged onto GLADIS before, your default username is your employee ID (for fleet users add 0s to make it 6 digits – e.g. ID 123 should be input as 000123).
•Your Password is your Date of Birth: DD-Mmm-YYYY (eg. 01-Jan-2020).
•When you log in, set up your security questions so you can reset your password in future without any help
If you're still having login issues, please contact IT Officer on board or IT Support via this link who can help reset your account details or email IT at it.support@carnivalukgroup.com.
For any further assistance please contact Fleet people support team at FleetPeopleSupport@carnivalssi.com.
Fleet Maritime Services International Limited (FMSI) is the employer of all officers and crew that work on board vessels in the P&O Cruises and Cunard fleets who are NOT UK and European Economic Area (EEA) residents.
Fleet Maritime Services Bermuda Limited (FMSB) is the employer of all crew that work on board vessels in the P&O Cruises and Cunard fleets who ARE UK and EEA residents.
For more details click here.
Please submit your change request via online Cognito form Home Airport Change Request Form
For more details click here.
To submit your request please complete a paper request access the PDF/Word form here Residency Change Request Form and send it via email to FleetPeopleSupport@carnivalssi.com
Training
Please contact the training team at FleetTraining@carnivalssi.com
Please contact the training team at FleetTraining@carnivalssi.com
Please contact FleetTraining@carnivalssi.com to find out if this a requirement for your rank.
If you are onboard, the Crew Office / HRM or line Manager will have access to the training matrix in Global HESS which will identify any courses that are needed for your rank.
If you are on leave please contact your Global Talent Partner (Manning Agent).
If you are onboard the Crew Office / HRM or line Manager will have access to the training matrix to confirm requirements and next steps.
If you are on leave please contact your Global Talent Partner (Manning Agent) to confirm requirements and training required.
If you are onboard please go to the Crew Office to advise of the update, they will be able to contact the Training and Compliance team to update.
If you are on leave please contact your Global Talent Partner (Manning Agent).
Please follow your Maritime Authority guidance for renewal and advise the Training and Compliance team once completed.
Please inform your line Manager that you wish to apply for Study leave and then email the Training and Compliance team. You need to ensure you have the correct sea service and length of service requirements for advancement. Please note there are limits to the number of Officers able to be on study leave at the same time.
Your home country, where your certificates were issued, Maritime Authority will maintain a list of authorised training centres. Please contact them for advice on available training centres.
The Company will fund the following training costs for all Company required training:
- Course fees
- Travel costs i.e. flights, ground transport, mileage
- Hotel Costs/Subsistence
- Cost of visa required to attend training and reasonable travel costs previously agreed with training
- Payment of travel costs to obtain visa to attend training
If the certificate has been issued by a training provider you will need to contact them directly for a replacement. There may be a charge for a new certificate.
If the certificate was issued whilst onboard please speak to the fleet safety training / learning and development officer for a replacement.
Please refer to the travel training policy on the bridge for the payments that are made for training.
Please use the Training Expense Form (Fleet Expense Claims) for reimbursements. From 1 July 2023 we will only be actioning claims that are received via this form. Claims received on email will not be responded to or actioned upon.
For information on CSMART courses please click here.
For other training courses arranged by the Carnival UK Training & Compliance Team please click here.
For courses arranged by our Global Talent Partners please contact your representative directly.
QR codes can be found on board that will link you to the form, alternatively, follow this link.
GLADIS account is automatically created for new users once they are set up in the HR system.
New joiners need to log in with their employee ID and their date of birth in a format dd-mm-yyyy (example 01-Jan-2000) for the first time.
Please refer to the information within The Insider – Quick Links.
We are unable to change completion dates once they are uploaded.
You can only upload records for the crew who are currently onboard your ship.
Once completions have been uploaded, any changes will need to be forwarded to Training Governance.
To change or reset the password, please complete the Fleet Support Form. QR codes are available around the ship to access this form.
Please contact the Governance Team - Training.Governance@carnivalukgroup.com
At the moment GLADIS triggers a reminder email 60 days before a Certificate is due to expire.
The COURSE NAME assigned to you will expire on DATE -
If you are still required to hold this course you will be Re-registered, and it will appear in your Active Courses Tab. If this course is no longer required for your rank, it will not appear, and the reminder can be ignored.
Induction 1 (CBT) will always stay live within your ACTIVE courses, this is so that it is always available to you once you leave a ship, transfer or join a ship. Completing Induction ILT will be the course that registers you as compliant on the system.
Courses that are overdue and show within your active courses will only be removed from Active once it has been Completed.
Please complete the Fleet Support Form. QR codes are available around the ship to access this form.
When joining a vessel, you may need to wait for GLADIS to update your details before you will be able to log in. This will usually occur during your first day onboard at the latest. If access is not available after the first 24hrs, please complete the Fleet Support Form. QR codes are available around the ship to access this form.
If GLADIS is not displaying correctly on the computer or you are receiving error messages when trying to access the content, this could be caused by the onboard computer settings or by using Internet Explorer. Please try using Google Chrome or an alternative computer if possible before contacting your Onboard IT Officer. Not all e-learning will display correctly on mobile phones due to the screen size. If problems persist, please complete the Fleet Support Form. QR codes are available around the ship to access this form.
Once you have completed the course, it usually takes 24 - 72hrs for the course to update and reflect as completed across the Dashboard. Please contact the Governance Team - Training.Governance@carnivalukgroup.com, if the issue persists after 72hrs.
If you are unable to meet the compliance deadline, please speak to your line manager.
Maritime / Guest Experience Resourcing
We’re sorry that you didn’t have a better outcome with your job application. Some of those that were rejected met the overall requirements and had the right qualifications, however the application was not as strong as the ones who were selected. It is important to write a strong personal statement, outlining all relevant experience and qualification you have on your application. The more evidence you provide to the recruitment team, the more likely it is for you to be invited to the next stage of the process.
It doesn’t end here, if you are still interested in a position with Carnival UK, please submit your updated application again in the future!
We’d also like to assure you that in no way is Carnival UK discriminating against you due to any protected characteristic. We are an equal opportunities employer and do not discriminate on any factors. You can find details of our diversity and inclusions statements here:
http://www.pocruises.com/legal/diversity-and-inclusion/
https://cunardcareers.co.uk/life-at-cunard/
If you are onboard, please look out for the internal promotion calendars advertised on board near the crew office. If you are on leave and we run an internal promotion, we will notify you of this via email so that you can apply. Clear instructions on how to apply are listed on the adverts on board and detailed in emails if you are on leave.
Employee Relations
You should confirm your grounds of appeal in writing (email or letter) within 7 days of your discharge date, and send your appeal to HRservices.employeerelations@carnivalukgroup.com.
You should confirm your grounds of appeal in writing (email or letter) within 7 days of the date of your dismissal letter from your Employer [Fleet Maritime Services (Bermuda) Limited / Fleet Maritime Services International Limited], and send your appeal to HRservices.employeerelations@carnivalukgroup.com.
Please contact your Global Talent Partner (Manning Agent) for information on new roles. As part of the recruitment process your past employment history will be reviewed, which will include your previous reason for leaving and this will be considered as part of your application.
Your first point of contact should be your Line Manager. If your concern is about your Line Manager, then please speak to their Supervisor. You can also refer to the Onboard Complaints Policy or you can speak to the Onboard HR Manager.
Please outline any concerns and contact us at HRservices.employeerelations@carnivalukgroup.com
We would encourage you to Speak Up and voice any concerns you have so we can investigate further. If you are onboard, please speak to your HR Manager. If you are not currently on a tour, please contact HRservices.employeerelations@carnivalukgroup.com. If you would prefer, please use this link.
Please direct any contract queries in the first instance to Fleet People Support at fleetpeoplesupport@carnivalssi.com
All policies should be accessible via G-HESS. If you are onboard and are unable to access G-HESS please speak to your Crew Service Manager or HR Manager. If you are at home, please direct any policy queries to Fleet People Support at fleetpeoplesupport@carnivalssi.com.