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If you’re embarking your ship in Singapore please follow the guide below for information about airports, hotels and travelling to your ship.
Please note embarking crew members must be onboard motorcoach transportation to pier no later than 2 hours prior ship departure.
Electronic Travel Declaration (ETD)
All crew members are required to submit the SG Arrival Card with Electronic Health Declaration SGAC within three (3) days (including the day of arrival) before arrival in Singapore. Use the link here to complete your declaration https://www.ica.gov.sg/enter-transit-depart/entering-singapore/yellow-fever-vaccination-certificate
**Note: Indian passport holders, will be granted Visa Free Transit Facility for joining / disembarking crew members https://www.ica.gov.sg/enter-transit-depart/entering-singapore/visa-free-transit-facility
Electronic Travel Authorisation (ETA)
Please check with your Global talent partner/ Crew Compliance team what visa or travel documents you need for your entry in Singapore.
Immigration check upon arrival in Singapore
Upon arrival at the airport, please proceed through the normal customs/immigration requirements and collect your luggage.
Missing Luggage
If you are missing luggage, please file a claim with the airline PRIOR to leaving the airport. If your luggage is lost during your journey, please provide the address of the Singapore Port Agent (below) and include the name of the ship you are due to embark:
Wallem Group 991 Alexandra Road, #02-04/05, Singapore 119964
A copy of the claim should be kept for your records. You must notify Crew Manager aboard your ship as soon as possible. The Crew Manager will inform the Port Agent in Singapore together with sending a copy of the Claim Report.
Joining same day – transfer from airport to the cruise terminal
If joining same day, you will be met by a representative from Kim Transport. The driver will be wearing a yellow polo tee with a red “KIM” word on the chest area. Please proceed to the arrival hall, information counter to rendezvous with the driver there.

Joining the next day – transfer from airport to the hotel
If you are joining the next day, you will be met by a representative from Kim Transport. The driver will be wearing a yellow polo tee with a red “KIM” word on the chest area. Please proceed to the arrival hall, information counter to rendezvous with the driver there.

Hotels
If you are joining the next day of your arrival in Singapore Port Agent representative will be taking you to one of the below hotels.
3* Hotel – Hotel Chancellor
Hotel Phone Number: + 65 6708 8788
3* Hotel – Hotel Mercure Tyrwhitt
Hotel Phone Number: + 65 6340 1188
3* Hotel – Hotel Boss
Hotel Phone Number: +65 6809 0000
Members of Senior Management Team (Captain, Staff Captain, Chief Engineer, Hotel General Manager, Human Resources Manager) and Executive Officers (Staff Chief Engineer, Staff Electro-Technical Officer, Senior Doctor, New Build – Guarantee Engineer) will be accommodated at the 4* star hotel specified below.
4* Hotel – Name + address
At the hotel, please be prepared to give them your name and your passport.
All hotel bookings are made on a dinner, bed, and breakfast basis. Depending on your arrival time at the hotel, lunch may also be included.
All incidental charges, such as phone, mini bar, in room movies, baggage handling etc. will be charged to your account and must be paid by you upon check out.
MEALS
Meal allowances are organized by Carnival UK. The hotel will inform you of your allowance on check-in.
Transfer from Hotel to the Ship
Please be ready in the lobby for pick up no later than 08:45AM, unless told otherwise at check in. If a transportation issue arises, contact port agent Mr Jason – +65 9139 0769 / Mr Wesley – +65 9662 5386
Members of Senior Management Team (Captain, Staff Captain, Chief Engineer, Hotel General Manager, Human Resources Manager) and Executive Officers (Staff Chief Engineer, Staff Electro-Technical Officer, Senior Doctor, New Build – Guarantee Engineer) will be accommodated on an private transfer. On occasions when it is not possible to provide a private transfer. In such circumstances, SMT and Executive Officers would be expected to travel using a group transfer arrangement where necessary
It is approximately a 30-minute drive to the pier from the hotel.
Fleet Travel emergency contact details
Telephone: +44 (0) 800 0488717 E-mail: fleettravel@carnivalssi.com
Port Agent Emergency contact details
Port Agency name – Wallem Shipping (S) Pte Ltd
Email agency.cruise.sg@wallem.com
Mobile Number + 65 9139 0769 / +65 9662 5386
WhatsApp – + 65 9139 0769 / +65 9662 5386