Embarking your ship in Santa Cruz de Tenerife, Spain

Electronic travel authorisations (ETAs) and declarations (ETDs) are likely to become more common in the future. Many countries are adopting ETAs and ETDs to enhance security and streamline the entry process for visitors.  Because countries are introducing this electronic process at different timeframes, it’s important that you check with your Global Talent Partner / Crew Compliance team what requirements exist in your destination for your nationality.

Please check with your Global talent partner/ Crew Compliance team what visa or travel documents you need for your entry in Santa Cruz de Tenerife. Further details can be found here

Upon arrival at the airport, please proceed through the normal customs/immigration requirements and collect your luggage.

No. While certain nationalities do require a visa to enter the UK, seafarers transiting through the UK to join or leave one of our ships may be eligible for a temporary visa exemption known as Transit Without a Visa (TWOV), provided they hold a Bermudan ID Card or another approved Seafarer’s Identity Document. Carnival UK, or your Global Talent Partner, will confirm which document type you need to ensure travel compliance.

If you experience any issues at flight check‑in, please present the UK Home Office Requirements for Seafarers Travelling to/transiting the UK document along with the Carrier Liability Guidance document to the airline staff and explain that you are travelling as a seafarer on duty—either joining a vessel or returning home, particularly in the context of the UK’s Electronic Travel Authorisation (ETA) Scheme. 

VERY IMPORTANT: If you are missing luggage, please file a claim with the airline PRIOR to leaving the airport

If your luggage is lost during your journey, please provide the address of the Tenerife Port Agent (below) and include the name of the ship you are due to embark:

Perez y Cia group Rambla Santa Cruz, 155 (bajo) – 38001 Santa Cruz de Tenerife

A copy of the claim should be kept for your records. You must notify Crew Manager aboard your ship as soon as possible. The Crew Manager will inform the Port Agent in Tenerife together with sending a copy of the Claim Report.

If you are joining same day of your arrival please proceed to the allocated meeting point. If arriving at Tenerife North the meeting point is the Relay kiosk and If arriving at Tenerife South the meeting point is Exchange Cambio shown in the photo below where the transfer driver will have a P&O CREW TRANSFER SIGN and take you straight to the cruise terminal.

If arriving in TENERIFE NORTE (Ciudad de la Laguna)

The meeting point will be to your right in Arrivals Gate after collecting luggage inside the Terminal building then proceed to the left to Newspapers & Magazines Red Store called: RELAY

The transfer driver will be waiting besides the store (see second photo below) and will have a P&O CREW TRANSFER SIGN

If arriving in TENERIFE SUR (Reina Sofia)

Meeting Point is the Exchange Cambio shown in the photo below. The transfer driver will have a P&O CREW TRANSFER SIGN.

If exiting on LEVEL -1 (underground level), after collecting your luggage, please proceed to level 0 (Exit/Street level) through the escalators (or by stairs or elevator). The Exchange Cambio shown in the photo below will be behind you.

If exiting on LEVEL 0 (Exit/Street level) of the Arrivals gate after collecting your luggage (Gates A & C) please take right to the Exchange Cambio shown in the photo below.

If you are joining the next day, you will be met by the driver at the allocated meeting point in the respective arrival terminal. Relay (Tenerife Norte) respectively Exchange Cambio (Tenerife Sur) shown below. The transfer driver will have a P&O CREW TRANSFER SIGN. 

At the pickup point you will be advised of the allocated hotel that you will be staying. This will be one of the below hotels.

If arriving in TENERIFE NORTE (Ciudad de la Laguna)

The meeting point will be to your right in Arrivals Gate after collecting luggage inside the Terminal building then proceed to the left to Newspapers & Magazines Red Store called: RELAY

The transfer driver will be waiting besides the store (see second photo below) and will have a P&O CREW TRANSFER SIGN

If arriving in TENERIFE SUR (Reina Sofia)

Meeting Point is the Exchange Cambio shown in the photo below. The transfer driver will have a P&O CREW TRANSFER SIGN.

If exiting on LEVEL -1 (underground level), after collecting your luggage, please proceed to level 0 (Exit/Street level) through the escalators (or by stairs or elevator). The Exchange Cambio shown in the photo below will be behind you.

If exiting on LEVEL 0 (Exit/Street level) of the Arrivals gate after collecting your luggage (Gates A & C) please take right to the Exchange Cambio shown in the photo below.

If you arrive the night before joining you will be taken to the following hotel accordingly:

3*Hotel – Hotel Principe Paz

Address: C Valentin Sanz, 33, 38002 Santa Cruz de Tenerife Hotel Phone Number: :+34 922 24 99 55

Members of Senior Management Team (Captain, Staff Captain, Chief Engineer, Hotel General Manager, Human Resources Manager) and Executive Officers (Staff Chief Engineer, Staff Electro-Technical Officer, Senior Doctor, New Build – Guarantee Engineer) will be accommodated at the hotel specified below.

4*Hotel – Hotel Taburiente

Address : Calle Dr. Jose Naveiras, 24, 38002 Santa Cruz de Tenerife Hotel Ph Number: +34 922 27 60 00

At the hotel, please be prepared to give them your name and your passport.
All hotel bookings are made on a dinner, bed, and breakfast basis. Depending on your arrival time at the hotel, lunch may also be included.
All incidental charges, such as phone, mini bar, in room movies, baggage handling etc. will be charged to your account and must be paid by you upon check out.

Hotel Meals

Meal allowances are organized by Carnival UK. The hotel will inform you of your allowance on check-in.

Pick up times will be informed by the Hotel Reception around 19:00 hours the evening before. Port agent will organize taxi transport from the hotel to the ship. If a transportation issue arises, ask the hotel reception to contact the Port Agent.

Telephone:            +44 (0) 800 0488717 E-mail:        fleettravel@carnivalssi.com

PÉREZ Y CIA.

Rambla de Santa Cruz, 155 – bajo – (Edificio Patty)

38001 SANTA CRUZ DE TENERIFE

Mobile 1:   +34 619 219 941

Mobile 2:   +34 619 219 940

Mobile 3:   +34 629 775 791                      

E-mail:          tenerife.ops@perezycia.com and  tenerife@perezycia.com