Embarking your ship in Quebec, Canada

Electronic travel authorisations (ETAs) and declarations (ETDs) are likely to become more common in the future. Many countries are adopting ETAs and ETDs to enhance security and streamline the entry process for visitors.  Because countries are introducing this electronic process at different timeframes, it’s important that you check with your Global Talent Partner / Crew Compliance team what requirements exist in your destination for your nationality.

Please check with your Global talent partner/ Crew Compliance team what visa or travel documents you need for your entry in Canada. Further details can be found here

Upon arrival at the airport, please proceed through the normal customs/immigration requirements and collect your luggage.

If you are missing luggage, please file a claim with the airline PRIOR to leaving the airport. If your luggage is lost during your journey, please provide the address of the local Port Agent (below) and include the name of the ship you are due to embark.

Contact detail and address: Renato Ayres Cell phone: +1 418 709 8132 2 Rue de la Nouvelle-France,
Quebec, QC, G1K 8P7, Canada

A copy of the claim should be kept for your records. You must notify Crew Manager aboard your ship as soon as possible.

If joining same day, you will be met by a representative in the baggage claim area holding a sign with ship name and you will be transferred to the cruise ship terminal. Any issues please reach out on:

Whatsapp: + 1 418 709 8132

The driver’s will be holding either your name or ship’s name at the gate after the luggage claim area.

Also, the cars are marked with a signage “Alfred Taxi” – Company hired for the transfers.

NB: No shuttle is available at Quebec Airport.

If joining on the next day, you will be met by a representative in the baggage claim area holding a sign with ship name and you will be transferred to the hotel. Any issues please reach out on:

Whatsapp: + 1 418 709 8132

The driver’s will be holding either your name or ship’s name at the gate after the luggage claim area.

Also, the cars are marked with a signage “Alfred Taxi” – Company hired for the transfers.

NB: No shuttle is available at Quebec Airport.

From the airport make your way to:

Hotel Quebec Inn 3*Hotel

Address: 7175 Bd Wilfrid-Hamel Ouest, Québec, QC G2G 1B6 Hotel Phone Number: +1 (418) 872-9831

or

Hotel Plaza Quebec 3*Hotel

Address: 3031 Boulevard Laurier, Québec, QC G1V 2M2 Hotel Phone Number: +1 (418) 656-2727

Members of Senior Management Team (Captain, Staff Captain, Chief Engineer, Hotel General Manager, Human Resources Manager) and Executive Officers (Staff Chief Engineer, Staff Electro-Technical Officer, Senior Doctor, New Build – Guarantee Engineer) will be accommodated at the hotel specified below.

Hotel Palace Royal 4*Hotel

Address: 775 Av. Honoré-Mercier, Québec, QC G1R 6A5 Hotel Phone Number: +1 418) 694-2000

At the hotel, please be prepared to give them your name and your passport.

All hotel bookings are made on a dinner, bed, and breakfast basis.  Depending on your arrival time at the hotel, lunch may also be included. 

All incidental charges, such as phone, mini bar, in room movies, baggage handling etc. will be charged to your account and must be paid by you upon check out.

MEALS

Meal allowances are organized by Carnival UK.  The hotel will inform you of your allowance on check-in. 

Please be ready in the lobby for pick up no later than 07:00AM, unless told otherwise at check in. If a transportation issue arises, contact Quebec Port agent on

Whats-app to +1 418 709 8132

Members of Senior Management Team (Captain, Staff Captain, Chief Engineer, Hotel General Manager, Human Resources Manager) and Executive Officers (Staff Chief Engineer, Staff Electro-Technical Officer, Senior Doctor, New Build – Guarantee Engineer) will be accommodated on an private transfer. On occasions when it is not possible to provide a private transfer. In such circumstances, SMT and Executive Officers would be expected to travel using a group transfer arrangement where necessary

It is approximately a 30 – 35 minutes drive from the hotel to the ship terminal.

Telephone:            +44 (0) 800 0488717 E-mail:        fleettravel@carnivalssi.com

Port Agency name         McLean Kennedy Inc

Email                   mki.quebec@mcleankennedy.ca

Mobile Number               +1 (418) 747 0237  24/7 support service

WhatsApp –                      +1 418 709 8132