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If you’re embarking your ship in Port Louis, please follow the guide below for information about airports, hotels and travelling to your ship.
Mauritius nationals joining in Port Louis
Mauritius nationals joining the vessel in Port Louis are required to make their own way to the ship terminal on the scheduled embarkation date, unless otherwise instructed.
Seafarers are advised to arrive time TBA of embarkation time and proceed to the designated port gate or terminal as per their joining instructions.
Taxi or private transport is recommended to ensure punctual arrival. Please ensure all required joining documents (passport, seafarer’s book, and joining letter) are readily available.
Any delays or issues on the day of embarkation must be reported immediately to the designated contact.
IMPORTANT: Electronic travel authorisations (ETAs) and declarations (ETDs)
Electronic travel authorisations (ETAs) and declarations (ETDs) are likely to become more common in the future. Many countries are adopting ETAs and ETDs to enhance security and streamline the entry process for visitors. Because countries are introducing this electronic process at different timeframes, it’s important that you check with your Global Talent Partner / Crew Compliance team what requirements exist in your destination for your nationality.
Entry Visa or Travel documents required prior to your travel
Please check with your Global talent partner/ Crew Compliance team what visa or travel documents you need for your entry in Port Louis.
Travel Declaration prior to travelling to Port Louis, Mauritius
All international fleet colleagues are required to complete the online Immigration and Customs Form which will be available 72 hours prior to your arrival. Fill in the form at a time and place convenient for you. Once the form is completed, the Immigration and Customs receipts should be saved to your mobile device or printed, for presentation to Immigration and Customs upon arrival.
Using the Online ED Form will enhance your travel experience by providing you with an easy and convenient option, that will improve the ease with which you transit through the airport.
Mauritius All-in-One Travel Form: Your Digital Entry Form Service
Do I need a visa to enter the UK to transit through the UK?
No. While certain nationalities do require a visa to enter the UK, seafarers traveling through the UK to embark or disembark one of our ships are granted a temporary visa waiver (known as Transit Without a Visa, or TWOV) if they hold a Bermudan ID Card or another eligible Seafarer’s Identity Document. Carnival UK, or your Global Talent Partner, will advise you on which document type is required to ensure compliance for travel.
If you encounter any issues when checking in for your flight, please present this UK Government document to the airline check-in staff and explain that you are traveling as a seafarer on duty—either to join a vessel or to be repatriated home.
Immigration check upon arrival in Mauritius
Upon arrival at the airport, please proceed through the normal customs/immigration requirements and collect your luggage.
Missing Luggage
If you are missing luggage, please file a claim with the airline PRIOR to leaving the airport. If your luggage is lost during your journey, please provide the address of the Bridgetown Port Agent (below) and include the name of the ship you are due to embark:
Scott Shipping Intl Ltd, Ground floor, IKS House, Marine Road, Port Louis, Mauritius
PIC: Vencatareddy Fabrice (Operations Manager) +230 216 3042 // +230 5492 2944
PIC: Venketasamy Deva + 230 2163042 // + 230 54909883
PIC: Seblin Rudolphe +230 216 3042 // +230 5978 7700
A copy of the claim should be kept for your records. You must notify Crew Manager aboard your ship as soon as possible. The Crew Manager will inform the Platinum Port Agent in Bridgetown together with sending a copy of the Claim Report.
Joining same day – transfer from airport to the cruise terminal
If joining same day, pick up at the airport will be at the Terminal Exit Gate 5/6 of the SSR Airport. PIC for taxi: Mr Dala, +230 5255 5979. The drivers will be waiting with a signboard with the name of the arriving crew on it.

Joining the next day – transfer from airport to the hotel
If joining the next day, from the airport you will be taken to the hotel, the pick up at the airport will be at the Terminal Exit Gate 5/6 of the SSR Airport. PIC for taxi: Mr Dala, +230 5255 5979. The drivers will be waiting with a signboard with the name of the arriving crew on it.

This will be one of the below hotels.
Hotels
If you are joining the next day of your arrival in Bridgetown Platinum Port Agent representative will be taking you to one of the below hotels.
3* Star Hotel – Voilà Hotel Bagatelle
Address: Voilà Hotel Bagatelle, Bagatelle Mall of Mauritius, Moka, Mauritius
Telephone:📞 +230 406 8000
Members of Senior Management Team (Captain, Staff Captain, Chief Engineer, Hotel General Manager, Human Resources Manager) and Executive Officers (Staff Chief Engineer, Staff Electro-Technical Officer, Senior Doctor, New Build – Guarantee Engineer) will be accommodated at the 4* Star hotel specified below.
4* Star Hotel – Boutique Hotel
Address: The Address Boutique Hotel, Port Chambly, Terre Rouge, Port Louis, Mauritius
Telephone: 📞 +230 405 3000
At the hotel, please be prepared to give them your name and your passport.
All hotel bookings are made on a dinner, bed, and breakfast basis. Depending on your arrival time at the hotel, lunch may also be included.
All incidental charges, such as phone, mini bar, in room movies, baggage handling etc. will be charged to your account and must be paid by you upon check out.
Hotel Meals
Meal allowances are organized by Carnival UK. The hotel will inform you of your allowance on check-in.
Transfer from Hotel to the Ship
Please be ready in the lobby for pick up no later than xxxAM, unless told otherwise at check in. If a transportation issue arises, contact the Port agent PIC: Vencatareddy Fabrice (Operations Manager) +230 216 3042 // +230 5492 2944
It is approximately a XXX minute drive to the pier from the hotel.
Fleet Travel emergency contact details:
Telephone: +44 (0) 800 0488717 E-mail: fleettravel@carnivalssi.com
Port Agent Emergency contact details
Scott Shipping Intl Ltd – Mauritius
PIC: Vencatareddy Fabrice (Operations Manager) +230 216 3042 // +230 5492 2944
E-mail: Devadassen VENKETASAMY dv@scottship.com; rs@scottship.com.fv@scottship.com