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If you’re embarking your ship in New York, please follow the guide below for information about airports, hotels and travelling to your ship.
IMPORTANT: Electronic travel authorisations (ETAs) and declarations (ETDs)
Electronic travel authorisations (ETAs) and declarations (ETDs) are likely to become more common in the future. Many countries are adopting ETAs and ETDs to enhance security and streamline the entry process for visitors. Because countries are introducing this electronic process at different timeframes, it’s important that you check with your Global Talent Partner / Crew Compliance team what requirements exist in your destination for your nationality.
Entry Visa or Travel documents required prior to your travel
Please check with your Global talent partner/ Crew Compliance team what visa or travel documents you need for your entry in New York
Do I need a visa to enter the UK to transit through the UK?
No. While certain nationalities do require a visa to enter the UK, seafarers traveling through the UK to embark or disembark one of our ships are granted a temporary visa waiver (known as Transit Without a Visa, or TWOV) if they hold a Bermudan ID Card or another eligible Seafarer’s Identity Document. Carnival UK, or your Global Talent Partner, will advise you on which document type is required to ensure compliance for travel.
If you encounter any issues when checking in for your flight, please present this UK Government document to the airline check-in staff and explain that you are traveling as a seafarer on duty—either to join a vessel or to be repatriated home.
Immigration check upon arrival in USA
Upon arrival at the airport, please proceed through the normal customs/immigration requirements and collect your luggage.
Missing Luggage
If you are missing luggage, please file a claim with the airline PRIOR to leaving the airport. Please provide the following address:
For vessel docking in Brooklyn – QUEEN MARY 2 c/o INTERCRUISES PIER 12 , 210 CLINTON WHARF, BROOKLYN, NY 11231
For vessel docking in New York City – SHIP NAME – YOUR NAME c/o INTERCRUISES 711 12th AVE, PIER 88, NEW YORK, NY 10019
A copy of the claim should be kept for your records. You must notify Crew Manager aboard your ship as soon as possible. The Crew Manager will inform the Port Agent with sending a copy of the Claim Report.
Joining same day – transfer from airport to the cruise terminal
If joining same day, you will be met by a representative at the WELCOME CENTER holding a sign with our company’s logo.
MEETING POINT IN THE AIRPORT TERMINAL – Welcome Center
All airports in New York have designated Welcome centers (below):
Joining the next day – transfer from airport to the hotel
If you are joining the next day, please make your way to DoubleTree JFK hotel Hotel using the complimentary hotel shuttle easily accessible from JFK Federal Circle. Please take the JFK Air Train from all arriving terminals at JFK to JFK Federal Circle, on the lower level you may make use of the courtesy hotel phone to call for a hotel shuttle as well by dialing 51.
Shuttle information for Arrival:
Upon arriving to the JFK Airport, you will need to follow the signs to the Air train.
>>Take the Air Train to Federal Circle.
>>Go downstairs to ground level, In front of Avis Car Rental entrance there is a white canopy.
>>Follow path underneath the canopy all the way out to the shuttle pick-up area
Hotels
From the airport make your way to DoubleTree JFK hotel
DoubleTree JFK hotel
Address: 135-30 140th St, Jamaica, NY 11436 , US Hotel Phone Number: +1 T: (718) 322-2300
Usual Check-in time: is 15:00hrs.
Earlier Check- in time: is subject to hotel availability on the day.
At the hotel, please be prepared to give them your name and your passport.
All hotel bookings are made on a dinner, bed, and breakfast basis. Depending on your arrival time at the hotel, lunch may also be included.
All incidental charges, such as phone, mini bar, in room movies, baggage handling etc. will be charged to your account and must be paid by you upon check out.
Hotel Meals
Meal allowances are organized by Carnival UK. The hotel will inform you of your allowance on check-in.
Transfer from Hotel to the Ship
Please be ready in the lobby for pick up no later than 07:45AM, unless told otherwise at check in. If a transportation issue arises, ask the hotel reception to contact the Port Agent.
Fleet Travel emergency contact details:
Telephone: +44 (0) 800 0488717 E-mail: fleettravel@carnivalssi.com
Port Agent Emergency contact details
Camille Glynn 1-332-275-8764
Barry Lewis 1-917-297-9760
Margaret Zacharis 1-732-904-1410