Queen Victoria Dry Dock – Oct – Nov 2026 in Rotterdam, Netherlands

Address: Professor Gerbrandyweg 25, 3197 KK Botlek Rotterdam, Netherlands

Seafarer Dock Information Flyer

Electronic travel authorisations (ETAs) and declarations (ETDs) are likely to become more common in the future. Many countries are adopting ETAs and ETDs to enhance security and streamline the entry process for visitors.  Because countries are introducing this electronic process at different timeframes, it’s important that you check with your Global Talent Partner / Crew Compliance team what requirements exist in your destination for your nationality.

Please check with your Global talent partner/ Crew Compliance team what visa or travel documents you need for your entry in Netherlands.

Upon arrival at the airport, please proceed through the normal customs/immigration requirements and collect your luggage.

If you are missing luggage, please file a claim with the airline PRIOR to leaving the airport.

If your luggage is lost during your journey, please provide the address of the Rotterdam Port Agent (below) and include the name of the ship you are due to embark:

S5 North Europe B.V.
Hoefsmidstraat 40
3194AA Hoogvliet – Rotterdam
The Netherlands
E-mail: cruise-nl@s-5.org
Phone: +31 10 5062000 (24/7)

Recommendation from Port Agent: put a tracker in your suitcase (i.e. Apple AirTag).

A copy of the claim should be kept for your records. You must notify Crew Manager aboard your ship as soon as possible. The Crew Manager will inform the Port Agent in Rotterdam together with sending a copy of the Claim Report.

Unless your Seafarer’s Employment Agreement Part B states otherwise, your personal belongings are not insured by the company while travelling to or from the ship. We recommend that you obtain suitable personal belongings and/or travel insurance to cover loss, damage, or delays to your luggage or other personal property during travel. The company is not responsible for any costs relating to the collection, storage, delivery, or onward transportation of personal belongings that are lost or delayed while in transit.

After landing at the airport, please collect your luggage and proceed directly to the hotel shuttle bus for the Van der Valk Hotel. The shuttle departs from platforms A9–A13, located just outside the Arrivals Hall.

Please refer to the schedule below for departure times. The journey to the hotel takes approximately 15 minutes.

**Note: outside these hours Shuttle busses can be requested via Port Agent

Phone:                                +31 10 5062000 (24/7)

Seafarers arriving at Rotterdam The Hague Airport will be collected by taxi, organised by the Port Agent and transferred to a suitable hotel for the night, as there are no hotels in the area offering an airport shuttle service.

WhatsApp: +31 622470759

Upon arrival at Amsterdam Schiphol Airport, please collect your luggage and proceed to the Van der Valk Hotel using the shuttle bus service detailed above.

Hotel – Van der Valk Hotel Schiphol A4

Address: Rijksweg A4, Nr 3, Amsterdam, 2132 MA, Netherlands

If you arrive at Rotterdam The Hague Airport, the Port Agent will arrange a taxi transfer from the airport to the hotel.

At the hotel, please be prepared to give them your name and your passport.

All hotel bookings are made on a dinner, bed, and breakfast basis.  Depending on your arrival time at the hotel, lunch may also be included. 

All incidental charges, such as phone, mini bar, in room movies, baggage handling etc. will be charged to your account and must be paid by you upon check out.

Hotel Meals

Meal allowances are organized by Carnival UK. The hotel will inform you of your allowance on check-in.

The transfer arrangements and pick-up details for the next day will be confirmed at the hotel reception upon check-in.

Telephone:            +44 (0) 800 0488717 E-mail:        fleettravel@carnivalssi.com

S5 North Europe B.V.

E-mail: cruise-nl@s-5.org WhatsApp: +31 622470759
Phone:                                +31 10 5062000 (24/7)