At P&O Cruises we are more committed than ever to our ambition of becoming Britain’s No.1 holiday choice. The guest experience is critical to achieving this goal and we all play a part in creating unforgettable holiday happiness for our guests in all of the roles that we do. 

Our service promise – We SHINE in everything we do – has been created collaboratively through extensive research with both our guests and colleagues to understand what matters most to our guests in order to help us to define and deliver extraordinary service that is unique to P&O Cruises. 

We encourage everyone to STEP OUT of the everyday  

We are HEROES of safe and well  

We treat everyone as an INDIVIDUAL with heartfelt warmth 

We NAVIGATE everyone on ship and on shore 

We always bring a sense of ENERGY

We inspire curiosity. We love finding ways for others to have new and different experiences.  Making magic moments that surprise and delight, and create ever lasting memories.

We strive for excellence in safety, environmental protection and overall compliance. We always look for ways of speaking up and do the right thing – for our guests, for each other and for the environment.

We’re always ourselves – caring and thoughtful. We know that we are all different and by adapting the way we interact with each other, we show we understand that everyone has their own needs.

We share our knowledge with everyone so it feels effortless and reassuring. And when things aren’t quite right, we do what it takes to put things back on course.

We have a real passion about creating happiness for everyone – adding a little more joy into every single day.