Click on the below tiles to find the answers to your most frequently asked questions.

Monthly statement, training,  changes in planned rotations
Compassionate/Short leave queries, Contract length change requests, Joining Date queries, OCB, Resignations, Sabbaticals, Study Leave, Seasonal Youth Responses
Flight booking, Hotel booking, Travel Emergencies, Transfers in UK, Local Leaves – use cognito form.
Fleet Training: Flight booking, Joining Instructions, Hotel booking, Transfers in UK
For New hires and Rejoiners
New hires: Salary discrepancies, offer letter queries, compliance, visa requirement, OK to Board letters, invite letters for visas
Rejoiners: All compliance documents
Salary not received (joined after cut-off pay cycle, not submitted bank details, payroll not received info from HR system)
Tax code and deduction (who decides tax code, how to apply for NT Tax code, Tax refunds, national insurance contribution)
P60 & P45 tax forms (how to access, timelines to access forms, revised P45 when issued)
Pensions (service provider information, EE ER Contribution %, voluntary increase in EE %)
Self-service portal (online payslip, password request, pay review letter, year-end statement)
Bank Forms (whom to submit it to)
Expense queries (Training, Repatriation, Joining), Reference letters, Visa supporting letters (Rejoiners), Anniversary awards, Annual allowance (Travel, Documentation, Uniform), Salary queries after receiving sea contract, Air city changes, Employee discounted cruise eligibility, Residence change request, Resignations, Retirement , Sea service letter, P11-D (UK nationals) , Performance Development Review (PDR), Refer-a-friend
Training, COC, Training Logistics, Training expense queries (Does not include claim submission)
Interview schedules, Internal promotions
Discharge and Dismissal appeals, Grievance – when not onboard

Here’s what you’ll find answers to in each of the categories above

Annualised OfficersMonthly statement, training, changes in planned rotations
RotationsCompassionate/Short leave queries, Contract length change requests, Joining Date queries, OCB, Resignations, Sabbaticals, Study Leave, Seasonal Youth Responses
Air and TravelFlight booking, hotel booking, ground transfers, travel emergency support
OnboardingFor New hires and Rejoiners
New hires: Salary discrepancies, offer letter queries, compliance, visa requirement, OK to Board letters, invite letters for visas
Rejoiners: All compliance documents
PayrollSalary not received (joined after cut-off pay cycle, not submitted bank details, payroll not received info from HR system)
Tax code and deduction (who decides tax code, how to apply for NT Tax code, Tax refunds, national insurance contribution)
P60 & P45 tax forms (how to access, timelines to access forms, revised P45 when issued)
Pensions (service provider information, EE ER Contribution %, voluntary increase in EE %)
Self-service portal (online payslip, password request, pay review letter, year-end statement)
Bank Forms (whom to submit it to)
People SupportExpense queries (Training, Repatriation, Joining), Reference letters, Visa supporting letters (Rejoiners), Anniversary awards, Annual allowance (Travel, Documentation, Uniform), Salary queries after receiving sea contract, Air city changes, Employee discounted cruise eligibility, Residence change request, Resignations, Retirement , Sea service letter, P11-D (UK nationals) , Performance Development Review (PDR), Refer-a-friend
TrainingTraining, COC, Training Logistics, Training expense queries (Does not include claim submission)
Maritime/ Guest Experience ResourcingInterview schedules, Internal promotions
Employee RelationsDischarge and Dismissal appeals, Grievance – when not onboard
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