September was a record-breaking month for P&O Cruises, with the fleet achieving its highest Net Promoter Score (NPS) on record! The combined fleet score of 53 was six points above target and nine points ahead of September 2025, with every ship meeting or exceeding its individual target.
There were some fantastic individual ship results too. Arvia achieved her highest ever monthly NPS of 59, while Arcadia recorded a score of more than 60 for the second consecutive month. These results reflect the brilliant experience our teams are creating for guests every day, and the care, professionalism and teamwork that go into making each holiday memorable.
September’s scores across the fleet:
Chris Lees, Chief Experience Officer, said:
“This is a tremendous result and something everyone across P&O Cruises can feel proud of. What’s most encouraging is not just achieving a record score, but the consistency we’re building together, with every ship meeting or exceeding its target.
Results like this don’t happen by accident. They reflect the service, professionalism and teamwork our guests experience every day, with every department, every team and every interaction playing a part in creating experiences our guests remember and recommend. A huge thank you to everyone who contributed to this result.”
“This is a tremendous result and something everyone across P&O Cruises can feel proud of. What’s most encouraging is not just achieving a record score, but the consistency we’re building together, with every ship meeting or exceeding its target.
September’s performance builds on P&O Cruises progress throughout the year, with year-to-date NPS now at 41, two points ahead of the same period last year and just three points short of its 2026 target.
Congratulations and thank you to everyone, ship and shore, for the part you play in creating unforgettable holiday happiness for our guests.
Together we’re Guest Obsessed