Speak Up, Respect & Protect, Communicate
"The health and wellbeing of our colleagues is always a priority, but when you're juggling a busy workload alongside everything else, it can be difficult to know when someone may be in need of support - unless of course, you ask the right questions.
During an extremely busy time, both personally and for the team, Emma noticed that a colleague was not their usual self. Emma discovered her colleague was working over and above to get the job done while also dealing with an illness in the family. Speaking up on their behalf, Emma recognised that this person needed to spend some extra time with her family and suggested compassionate leave and flexible working for the individual. She also directed them to Validium, our Employee Assistance Programme, for further support.
That team member has since written an email expressing huge thanks to Emma for speaking up on their behalf so they could get the support they need. They are back in work feeling refreshed and very much part of a team who care and look out for each other. I was extremely proud of the way Emma dealt with this and so am nominating her for a Culture Essentials Award. She is 100% championing the values we aspire to as a team and has demonstrated a huge amount of empathy and willingness to respect and protect team members, despite the self-sacrifice involved."
Congratulations, Emma!
Improve, Communicate, Empower
"Laura has gone above and beyond in helping our team to process new claims and payments, and almost single-handedly managed our team's move to a new office floor. She has improved her own skills, assisting the Claims Team during a period of increased workload, while also supporting another colleague with their transition to another department on secondment."
"For the office move, Laura prepared the entire department's files and papers, and improved the system we had in place. She is a brilliant communicator, ensuring all members of the team are informed of processes and procedures in the administration of our claims handling."
"Through her knowledge and her strong working relationships with others across the business, Laura empowers the team to be able to deal confidently with guests, solicitors and the Courts, especially in relation to settlement payments and liaising with Finance to ensure we meet the tight deadlines the team has to adhere to."
"Welcome back Laura! Returned from maternity leave and has had to hit the ground running due to number of unexpected changes - has shown huge resilience and flexibility, helping the Claims Team on a number of issues as well as assisting with work from her old role as Administrator."
Congratulations, Laura!
Speak up, Improve, Communicate, Empower, Respect and Protect
"As a member of the Maritime EEG, Richard volunteered to organise and manage the Maritime away day at Calshot in July - an event for all staff in Maritime, including new team members, to get together in person in a non-work setting. The day was a huge amount of fun, and as a new starter I found it very beneficial to be able to talk to other members of the Maritime team. Events like this are key to improving communication between different functions of Maritime, and for empowering new starters to be able to approach different functions with confidence. Richard has also recently been on a cruise and returned with some excellent suggestions on how to improve energy usage and reduce paper usage, not only for staff but for guests too. These ideas will be presented to the HESS team."
"Richard did an incredible job organising a highly successful away day, requiring a lot of planning and coordination. Feedback was excellent from all attendees and Calshot's staff were highly complementary of Richard's professionalism. He has demonstrated all the Culture Essentials and HESS (Health, Environment, Safety and Security) this quarter."
"Richard effectively communicated his plans for a summer away day with Maritime EEG (Exployee Experience Group) reps, the Maritime Leadership Team, external partners and the entire maritime department. He has spoken up about sustainability concerns and was first to select a venue and work with them to ensure we wouldn't be using any single use plastic cutlery or crockery. Richard took onboard the feedback and views of the Maritime EEG regarding the venue and through his management of the event, empowered individuals to complete related tasks such as visit the venue, email the department, and collect feedback from the team around what activities they would like to take part in. By organising this successful event, Richard has also helped to improve the Maritime eNPS score, making Carnival UK a great place to work."
"Richard managed the Maritime summer event which was very enjoyable and well organised. He led an event working group of three Maritime EEG members to ensure all elements of the event were thought through and organised - from the venue, comms, catering, activities to ways of getting to and from the venue. He organised regular meetings with the group to ensure everything was arranged and completed on time. Respecting and protecting his colleagues, he arranged a meeting with the Calshot Ops Manager to ensure those who were not able to take part in the physical activities could also be involved. He discussed COVID-19 rules with the Occupational Health and the Facilities teams to ensure the safety of the whole team."
Well done and thank you, Richard!
Improve
"The myHR Portal is a fantastic tool but ensuring it serves our people effectively isn't always easy. Recent changes in how we document information have been vital to the Talent Team. We've needed lots of data uploads, lots of testing, and we've needed to identify new issues correctly. To enable our people to have a smooth user experience, we've also had a number of changes in our requirements in the last few weeks, and our ability to deliver these changes is determined by the data we have.
Di has been fantastic, almost acting as a business partner to identify potential issues and how they could impact our end users and their experience. She has also improved our processes to help us solve these problems. This, coupled with a new way of working when uploading and reporting data, has been challenging, but Di has done an incredible job, helping the Talent team substantially in delivering the right outcomes and solutions at this very important time of year."
Thank you, Di!
Respect & Protect, Improve, Communicate, Empower
"Sophie recognised the opportunity to build on and improve team morale by organising a fun and inclusive sports day for the entire Sales, Marketing and Brand department. With many of us working from home, and some of the team yet to meet in person, Sophie did a fantastic job getting everyone together in a social setting, improving relationships and ways of working across the team!
She communicated plans for the day well in advance to ensure as many of us could attend as possible. She respected and protected her colleagues, organising a range of activities inclusive of all attendees, ensuring a risk assessment was completed. She empowered her colleagues to join in and take part, providing additional sports equipment and games to use between activities. From athletics to a game of rounders, the day was brilliantly organised, bringing together teams and colleagues who might not normally interact through their roles."
Congratulations, Sophie!
Improve, Empower, Respect and Protect
"Laura is leading an incredible piece of work to reduce waste, and to help the business ensure that hotel offloads (especially during refits) do not go to landfill. Working with our colleagues in Procurement and in Maritime, Laura is working to improve, empower, and protect the environment, by establishing new processes and responsible exit routes, that ensure items are either reused or recycled wherever possible. She has overcome challenges which in the past held up progress, and as a result, so far this year, the following offloads have been recovered and recycled into other useful (non-single use) products: 270 Crew chairs, 1,000 Mattresses, 828 Guest dining chairs and 20,000sqm of Carpet!
The carpet recycling was a particular success, as 214 rolls, equivalent to the size of two football pitches(!) were reprocessed into underlay. Not only avoiding landfill and creating a useful product, but saving £6,400 in usual disposal costs, and freeing up valuable warehouse space at Meachers. Furthermore, Laura is working with the Reuse Network which supports reuse charities across the UK, to help them alleviate poverty, tackle waste, and offer a brighter and better future for individuals most in need in our society. The Reuse Network do this by distributing affordable, good quality furniture and useful household items. As a result, 2,526 pieces of crockery (plates, bowls, cups etc) from Cunard ships have found new homes with local Hampshire families, who were otherwise without these essentials. This is just the first step towards a more circular economy and the beginning of a new precedence, where we take the extra strep to fully utilise, and share the high quality, valuable resources that we have, and were otherwise happy to discard."
Thank you, Laura!
Speak Up, Communicate, Respect and Protect
"Sam consistently displays the breadth and depth of our Culture Essentials. She has been leading a series of highly complex, multi-faceted, international projects in relation to our Mistral, Seacare and Jobtrain systems that are critical for urgent onboarding of our crew. As we returned ships to services, these systems became even more vital for the provision of operational crew information from our global partners.
Despite facing countless technical, business and supplier challenges, Sam has remained calm, controlled, and led with authority throughout, ensuring she communicated effectively with all parties. Even when suffering with significant and debilitating personal health issues, Sam was able to return to work and bring a positive atmosphere to the projects and keep all things on track, whilst operating in much reduced conditions. It is a credit to her planning and project management skills and her personal passion for the role.
This nomination is further endorsed by several senior FPO colleagues who cannot speak highly enough of Sam. They have simply described her as ‘awesome’ and believe the quality of her work and the personal qualities she brings deserved to be ‘celebrated’ and that a good deal of her personal effort contributed to the successful outcome of the project, which was fully delivered very recently. They have noted her ability to speak up and appropriately challenge scope creep whilst embracing critical enhancements and improvements; being able to converse with technical experts in different systems, in three different time zones, with suppliers speaking multiple different languages.
Overall, for driving and maintaining positive morale across the whole project team, over a long period of time, even when the going has got extremely tough. She never stopped rallying the troops and finding multiple ways to get past issues effectively. When not working on the projects, she is also passionate in leading improvements within the technology Project Management community, encouraging and executing collaborative ways of working, as well as injecting continuous improvement when maintaining updates to our guidance policies.
Above all of this, Sam respects and protects her colleagues, not least in her role as a Mental Health First Aider, in which she has personally dedicated time to coaching, listening to and supporting other colleagues in need, such is the kindness and empathy she displays. An absolute asset to CUK.”
Congratulations, Sam!
