We’re pleased to announce that our new pre-cruise websites ‘My P&O Cruises’ and ‘My Cunard’ start the rollout across our fleet from today, giving our Guests access to their holiday from the moment they book!
This is a really exciting upgrade from cruise and voyage personaliser which not only gives us improvements to functionality and enhancements to our offering but means we can continue to build on this in the future to further meet our Guests expectations – delivering unforgettable holiday happiness from the moment our Guests book with us.
This will be rolled out over five weeks by ship for their upcoming itineraries:
| 28 October | Britannia |
| 4 November | Azura |
| 7 November | Queen Elizabeth |
| 11 November | Oceana, Aurora & Iona |
| 12 November | Queen Victoria & Queen Mary 2 |
| 18 November | Ventura |
| 20 November | Arcadia |
So, what can Guests expect to see? Here are a few of our highlights:
- Guests can start exploring the things they want to do on board and ashore the moment they book.
- They can now book drinks packages in advance.
- Shore experiences can now be booked up to six months in advance.
- Spa treatments on P&O Cruises can be booked six months in advance (coming in phase 2 for Cunard)
- They have the ability to view their holiday calendar by day/week/month.
- Product recommendations based on what Guests viewing at the time.
There are also a number of enhanced features, contributing to a much better Guest experience which is closer to the look and feel of our brands and new websites. All of this helps build excitement and create a seamless journey from the day they book until the day they arrive on board!
What’s next?
While this has felt like a long time coming, the launch is just phase one – we’ll continue to develop this offering to meet our Guest expectations including single sign-on from our websites to My Cunard/My P&O Cruises, downloadable port and destination guides, the ability to buy more on-board packages from dining and drinks to gifts, photos, and Wi-Fi – to name a few! There’s also the opportunity to expand this further to create a one stop shop for all elements of their holiday including cruise transfers, flight seat reservations and duty free!
Finally, a thank you…
A huge thank you to everyone who has been involved in making this happen, it’s been on the radar for a long time and this demonstrates that having dedicated people across the business working collaboratively together, we can be determined and courageous in finding the best outcome for our Guests today and into the future.