Whether they work on ship or shore, whether they work in a kitchen, an engine room or an office, we rely on brilliant people to create unforgettable holiday happiness for our Guests, and unforgettable careers for our people.
From saving lives, to acts of safety and delivering exceptional service, our award-winning colleagues for March have all gone above and beyond while at work.
Queen Elizabeth – Nathan Larkin, Singer
Nathan, who assisted with debarks for the first time in May, was only due to be the speaker in RCT. Not only did he handle this role very well – given all the unexpected challenges and delays which led to a large amount of guest complaints in RCT all directed at Nathan, he then stayed until the end of debarks to ensure all the guests needing wheelchair assistance got off safely. By making note of all of the guests’ names and cabin numbers he was able to communicate on the radios exactly what was needed. He also assisted the HK staff in getting the guests’ bags off. His extra time, effort, and assistance went a long way in helping all of us out! He surprised other crew, by how helpful and professional he was when many would have just walked away at the end of their shift, during challenging disembarkation in Vancouver.
Queen Mary 2 – Joey Jucutan Lachica, Waste Disposal Supervisor
Joey leads his team of waste disposal operators with pride. He is thoughtful and diligent in his duties. His management and overview of four decks of machinery will be overlooked by guests and crew alike.
The focus on this area of our business has never been higher and he maintains a positive and pro-active attitude in some of the ships most arduous conditions. Joey has also been taking an active interest in the Food Waste discharges, inspecting food waste tank contents prior to discharge for any trace of plastic or other objects. He insures his team are always checking the water extractor and tanks prior to discharge.
Joey epitomizes everything that White Star stands for, I’m sure everyone appreciates what an unpleasant task working in the garbage room is but he goes about his duties in a cheerful manner and with a ready smile.
Queen Victoria – Lemuel Mendoza, Hotel Storekeeper
Lemuel goes far and beyond White Star Service, On many occasions he has helped the bar team even outside of his working hours, Lemuel has given a lot of support when needed. Nothing is ever too much trouble for Lemuel, when operational emergencies occur, enquiries for product numbers or finding required bar equipment in hotel stores, he is always there to assist. His thoughtfulness and willingness to help others is remarkable.
Arcadia – Mihaela Dogaru, Reception Manager
While stepping up to the Reception Manager role for the first time, Mika had a very large wedding group to deal with. She received a total of 13 nominations solely from this group. The group as a whole had arranged a large number of secret surprises for the wedding couple; Mika made sure these surprises went down without a “hitch” and the group commented on how special the day was because of her.
Aurora -Johnathan Dyson, Port Presenter
Jonny has received officially 9 cards of commendation for both his overall port presentations and his situation management in Civitavecchia. Jonny and the team handled what was a very delicate situation and salvaged a potentially huge negative NPS driver into a positive NPS driver. the cards we received only paint half the picture I was in the terminal at the very end and witnessed how calm the atmosphere was and under control it felt. Countless number of guests have spoken to me and all the officers about how well they felt the team specifically Jonny handled the situation and to pass on their thanks.
Azura – Marie Grace San Jose, Cabin Stewardess
Marie Grace has received 14 nomination cards from her guests mentioning how excellent her service throughout the cruise was. Guest has nominated her for a welcoming greets and her smile which made guest thinks that they are the only guest she looks after. Guest has mentioned that she is very efficient, helpful and deals with Guest request promptly and described her as a very lovely personality and carries herself well. She also maintains the high cleaning standards. Guest has commented that Mary Grace is an asset to P&O, She is the best and she is a star. She is a great example of all 4 cruise values. Mary Grace has made the Housekeeping department proud and she is indeed an asset to P&O Cruises and most important of the Housekeeping Team.
Britannia – Alan Rockett, 1st Engineer Officer
Mr. Rockett was working long hours when the ship experienced failure of diesel generator three and four. He was a great support to CE/SCE utilising his experience and knowledge to ensure we did our best to rectify issues.
Oceana – Premenand Badhe, Senior Ship Security Patrolman
During RAAS audit, Full crew drill the life raft station was being audited, the auditor removed the ‘in charge’ crew member and asked from all those present who would now take control and get the rafts into the water. Premenand immediately volunteered and answered all questions accurately and confidently, the fact he had only re joined the ship 4 days prior to the drill displays his confidence in this important aspect of his duties. The auditor was very impressed raising this as an excellent point during drill debrief.
Oriana – Roy Varghese, Senior Security Patrolman
During a large flood in the crew accommodation, Roy gave 2 hours of his own time to assist other crew members, in suctioning water, moving crew effects from affected area, he showed that he cares and wants to help his team mates when they needed it.
Ventura – Prem Sharma, Head Waiter
During a large flood in the crew accommodation, Roy gave 2 hours of his own time to assist other crew members, in suctioning water, moving crew effects from affected area, he showed that he cares and wants to help his team mates when they needed it.