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If you’re embarking your ship in Valletta please follow the guide below for information about airports, hotels and travelling to your ship.
IMPORTANT: Electronic travel authorisations (ETAs) and declarations (ETDs)
Electronic travel authorisations (ETAs) and declarations (ETDs) are likely to become more common in the future. Many countries are adopting ETAs and ETDs to enhance security and streamline the entry process for visitors. Because countries are introducing this electronic process at different timeframes, it’s important that you check with your Global Talent Partner / Crew Compliance team what requirements exist in your destination for your nationality.
Entry Visa or Travel documents required prior to your travel
Please check with your Global talent partner/ Crew Compliance team what visa or travel documents you need for your entry in Malta.
Immigration check upon arrival in Malta
Upon arrival at the airport, please proceed through the normal customs/immigration requirements and collect your luggage.
Missing Luggage
If you are missing luggage, please file a claim with the airline PRIOR to leaving the airport.
If your luggage is lost during your journey, please provide the address of the Valletta Port Agent (below) and include the name of the ship you are due to embark:
Malta Cruise & Yacht Services Ltd. – Valletta K1, Upper Ground Floor, Fomi Complex, Triq Xatt, Floriana, Malta, FRN 1913 E-mail: portagency@mcys.mt
A copy of the claim should be kept for your records. You must notify Crew Manager aboard your ship as soon as possible. The Crew Manager will inform the Port Agent in Malta together with sending a copy of the Claim Report.
Joining same day – transfer from airport to the cruise terminal
If joining same day, you will be met by a representative in the baggage claim area holding a sign with our company’s logo.

Joining the next day – transfer from airport to the hotel
If you are joining the next day, please proceed directly to the MBL information desk where you will be met by the representative of the transport company.
At the pickup point you will be advised of the allocated hotel that you will be staying. This will be one of the below hotels.
MBL MEETING POINT IN THE AIRPORT TERMINAL
Once you have collected your luggage, exit Terminal 1, proceed to MBL meeting point as shown below:

Hotels
At the airport you will be advised of the allocated hotel that you will be staying. This will be one of the below hotels.
Hotel “Number 11”
11, Triq Schreiber Paceville, St.Julian’s, St Julian’s STJ 3081; Hotel Phone Number: +356 2010 4488
The George Hotel
Paceville Avenue, Swieqi, Malta Majjistral STJ3103; Hotel Phone Number: +356 2011 1000
Valentina Hotel
Dobbie Street, St Julian’s STJ 3070 ; Hotel Phone Number: +356 2138 2232
Salini Resort
Salina Bay, Naxxar NXR 9030 ; Hotel Phone Number: +356 2016 3000
Hotel “Number 11”, The George Hotel & Valentina Hotel are within walking distance and situated in St. Julian’s area. All the 3 properties are 4-star boutique hotels.
“Number 11” and The George hotels are owned by the same group “Urban Hotels” and they are only 2 minutes away by walk from each other.
Salini Resort is situated in Salina Bay and it is also a 4 star property.
At the hotel, please be prepared to give them your name and your passport.
All hotel bookings are made on a dinner, bed, and breakfast basis. Depending on your arrival time at the hotel, lunch may also be included.
All incidental charges, such as phone, mini bar, in room movies, baggage handling etc. will be charged to your account and must be paid by you upon check out.
MEALS
Meal allowances are organized by Carnival UK. The hotel will inform you of your allowance on check-in.
Breakfast time starts at 6.30am
Transfer from Hotel to the Ship
Breakfast time starts at 6.30am
Please be ready in the lobby for pick up no later than 07:00AM, unless told otherwise at check in. If a transportation issue arises, ask the hotel reception to contact the Port Agent.
Fleet Travel emergency contact details
Telephone: +44 (0) 800 0488717 E-mail: fleettravel@carnivalssi.com
Port Agent Emergency contact details
WhatsApp and /or mobile:
Josette +356 99166168
Deo +356 99113910
Massimo +356 99427695
E-mail: portagency@mcys.mt
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