Aurora will be docked at DAMEN Schiedam (dock 8)

Address: DAMEN Schiedam (dock 8)
Nieuwe Waterwegstraat 14 3115 HE Schiedam

Below are pictures of the shipyard entrance.

Electronic travel authorisations (ETAs) and declarations (ETDs) are likely to become more common in the future. Many countries are adopting ETAs and ETDs to enhance security and streamline the entry process for visitors.  Because countries are introducing this electronic process at different timeframes, it’s important that you check with your Global Talent Partner / Crew Compliance team what requirements exist in your destination for your nationality.

Please check with your Global talent partner/ Crew Compliance team what visa or travel documents you need for your entry in Netherlands.

Upon arrival at the airport, please proceed through the normal customs/immigration requirements and collect your luggage.

If you are missing luggage, please file a claim with the airline PRIOR to leaving the airport.

If your luggage is lost during your journey, please provide the address of the Rotterdam Port Agent (below) and include the name of the ship you are due to embark:

S5 North Europe B.V.
Hoefsmidstraat 40
3194AA Hoogvliet – Rotterdam
The Netherlands
E-mail: cruise-nl@s-5.org
Phone: +31 10 5062000 (24/7)

Recommendation from Port Agent: put a tracker in your suitcase (i.e. Apple AirTag).

A copy of the claim should be kept for your records. You must notify Crew Manager aboard your ship as soon as possible. The Crew Manager will inform the Port Agent in Rotterdam together with sending a copy of the Claim Report.

After you’ve collected your luggage, head to the meeting point at Amsterdam Airport Schiphol. You can refer to below map for directions. On your way to the shipyard you will also pass by Immigration office:

After you’ve collected your luggage, please look for the driver in the arrival hall. On your way to the shipyard you will also pass by Immigration office

If you are joining the next day, you need to proceed to the hotel. You collect your luggage and proceed, by your own, to the hotel shuttle bus to Van der Valk Hotel. The shuttle bus leaves from platform A9-A13 located just outside the arrival hall. The bus runs as per below schedule, and it takes about 15 minutes to reach the hotel.

All Iona joiners will be taken straight to the ship upon landing at the airport. No ovenight stay at th ehotel is provided.

not aplicable

Telephone:            +44 (0) 800 0488717 E-mail:        fleettravel@carnivalssi.com

S5 North Europe B.V.

 E-mail: cruise-nl@s-5.org
Phone:                                +31 10 5062000 (24/7)