Who do I Speak Up to?

The first point of call should be your line manager or head of department. They are there to listen and learn, and appreciate you having the courage to Speak Up. If you don’t feel comfortable speaking to them, you can also Speak Up to:

• The Ethics & Compliance Team via email at ethics@carnivalukgroup.com
• The People Team shoreside or your Human Resources Manager on board
• Carnival UK’s Operating Line Compliance Manager (OCLM) and Designated Person Ashore (DPA) for environmental or safety issues James Stride
• The Hotline by phone on 0808 234 2727 (30003 onboard) or at carnivalcompliance.com

What happens when I Speak Up?

We know that speaking up takes courage and we’ll always listen, learn and act, keeping you informed of what happens next – this will depend on the issue or suggestion you have raised and who you have spoken up to. Sometimes your line manager will be able to deal with the matter by themselves, but often they will need to pass it to a subject matter expert (SME) or a more senior colleague to investigate or look into.

If your report is made through The Hotline, the Ethics & Compliance team will always ask an SME to investigate to ensure the correct outcome. Any information you provide will be kept as confidential as possible while allowing for a proper investigation and resolution. This can take time so it may be a few weeks or even longer before you are contacted.

Where possible we will always try to share some detail about the investigation or review and outcome with you, however please be aware this is sometimes not possible due to confidentiality reasons.

Will speaking up reflect badly on me?

Absolutely not! We all need to feel empowered, safe and able to challenge or question when something doesn’t feel right, and to make suggestions when we think things could be done better. When you Speak Up, we are committed to listen, learn and act.

We know some people may not feel confident to Speak Up or have concerns about the consequences to them if they do. Here we seek out to bust some of the myths you may have about speaking up:

Myth / Preconception	Response
Fear of retaliation	Retaliation of any kind is not tolerated. Retaliation can take many forms: bullying, harassment, dismissal, promotion blocking or even being given the jobs that no one wants to do. If after speaking up you believe you have been / are being retaliated against, speak to your HR Manager, The People Team or your line manager immediately. If you have spoken up in good faith, you have shown great courage, and nobody has the right to make you feel bad for that.
Fear of alienation from peers	We all have a responsibility to Speak Up, so the question to your peers should be “why didn’t you Speak Up?”. We do however appreciate that it can be very daunting to do this. If you are concerned, the hotline allows you to make an anonymous report.
Somebody else will probably Speak Up	Never assume this! Have you ever got frustrated because you could see something clearly and the person next to you couldn’t despite you telling them exactly where it was? We all see and notice different things and we cannot rely on somebody else seeing or hearing the same thing and speaking up.
I don’t think anything will be done	The company takes all reports of speaking up very seriously. Remember, you can Speak Up to anyone so, if you don’t think a certain person will do something about it, why not reach out to their manager or one of the other reporting channels?
The Hotline isn’t really anonymous	Yes it is! The Hotline is managed by a third party and all reporters are given the opportunity to share their details or remain anonymous. If you have chosen anonymity, nobody at Carnival UK will be able to see your name or the contact details you have left. We are able to respond via The Hotline, but there is no way outside of this to do so.
Nobody else speaks up, why should I?	How do you know that nobody else speaks up? They may say they don’t but many people actually do! Speaking up is not easy but we all have a responsibility to do so, so don’t worry about what other people think. If you think it needs to be reported, say something! Chances are others will be thinking the same.
I shouldn’t speak up if I’m not 100% certain of the situation	Yes, you should! Even if you have concerns or suspicions, let us know. As long as they are shared in good faith, it is always better to say something.
In famous whistleblowing cases seen in the media, the whistleblower is often ignored or dismissed. How can we be sure that this will not happen?	At Carnival UK, each and every one of us should be committed to living our Culture Essentials and by doing this, we can ensure that we succeed where others have failed. If somebody reports something to you, it is vital that you act on it and retaliation in any form, including dismissal, is not permitted, by our policies or by law.

Need more help?

If you have any questions relating to Speak Up or anything else concerning Ethics & Compliance, please get in touch with the Ethics & Compliance team directly via email at ethics@carnivalukgroup.com