Together with all brands in our Carnival family, we’re taking a fresh look at the way we talk about the principles that guide us in our purpose to deliver unforgettable holiday happiness to our guests.
Our Core Values, or what was known as our Culture Essentials, are the non‑negotiable ways of working that are central to who we are and how we show up. They are the cultural anchors that unite us, guide how we work together, help us solve problems and make great decisions, foster strong relationships and succeed.
What’s changed
We’ve updated some of the names and scopes to be clearer, more powerful and shaped for where we’re going as a company. We’re also giving an overdue nod to the way we all focus on our guests day-in and day-out:
We listen – actively and inclusively – to make better decisions and learn from our successes and failures.
We can respectfully share ideas, feedback, concerns and questions with confidence.
We protect what matters – our people, our company and our planet – treating everyone with dignity and respect.
We always try to do our jobs better and innovate to drive the business forward.
(previously ‘Improve’)
We work collaboratively as a team to successfully deliver on our purpose, mission and goals.
(previously ‘Communicate’)
We put our guests front and centre, delighting them at every opportunity.
(new)
Note: While ‘Guest Obsessed’ has replaced ‘Empower’ as a Core Value, empowerment remains a vital leadership trait that we will continue to nurture companywide through training, career development and performance management.
Evolving our Culture Essentials to our Core Values
As our values are integral to everything we do, we have a lot of materials, training, and processes we need to update to reflect the changes. This means you’ll still see reference to our old Culture Essentials for a while longer, including our monthly awards.
We’ll share more with you over the coming weeks and months, but for now please keep our Core Values at the heart of everything you do.