P&O Cruises has launched a new Help & Support Hub designed to enhance guest’s pre-holiday experience by providing support for all guests’ queries.
By offering a stronger digital experience P&O Cruises aims to reduce calls to its Customer Call Centre, improve overall guest satisfaction by empowering guests to find answers to their own questions in just a few clicks, and ultimately make cruising easy and accessible for all.
Click the image below to explore the new Help Hub.
Now the hub is live the team are working on new content to support P&O Cruises loyalty scheme, travel requirements, luggage, embarkation, disembarkation and medical requirements.
A huge amount of work goes on behind the scenes to launch any new platform, and this has been a massive team effort for the Digital Self-Service Team, CCO and Digital Marketing SEO team. Well done!