The situation that we find ourselves in today is truly unprecedented and through the uncertainty that comes with the threat of Coronavirus, also comes additional work for everyone in the business. This additional workload is naturally being felt in our guest contact centres across the Corporation.
So when Carnival UK put out their request for volunteers to step forward, we’re proud that a number of our Southampton team heard the call and have been supporting guests as and when they can.
Each of our volunteers had a different reason for putting themselves forward, here’s what they had to say as to why they volunteered:
Lucy Davis, Senior HR Advisor
“I wanted to be an example of better together – this department required urgent help and I felt that it was our responsibility to volunteer. It was rewarding and eye opening. I was interested to see the type of things people within this part of the business were experiencing and the types of interactions we were having with our customers.”
Pete Cima, Manager – Newbuild
“First and foremost, for our guests. I can imagine that this must be an incredibly stressful and uncertain time for them when it comes to their cruise holiday. Many will have spent a considerable amount of money on what is their annual holiday or even holiday of a lifetime. I wanted to do what I could to help reassure them that Carnival is here for them and doing everything possible to deliver them unforgettable holiday happiness, whilst remaining heroes of safe and well.”
Mel Salmon, HR Director
“Having started my career with Carnival working on board P&O Cruises, I still feel very connected to the guests that we provide holidays to and wanted to help in any way I could to maintain as good a guest experience as possible despite the challenges.”
Gemma Waterfield, HR Business Partner
“I have previously worked in contact centres, on the phone lines, and know how much pressure this put on phone agents. Also, having previously worked on board I have a passion for the guest experience and wanted to do my bit to support and help the contact centre workers and also ensure our guests continue to have a great experience despite the situation we are in.”
We know that there have been other people within Corporate Shipbuilding who have put themselves forward as volunteers, so thank you to all of you too for supporting your colleagues at their time of need, life is definitely ‘better together’.