Click on the below tiles to find the answers to your most frequently asked questions.

Here’s what you’ll find answers to in each of the categories above

Annualised Officers	Monthly statement, training, changes in planned rotations
Rotations	Compassionate/Short leave queries, Contract length change requests, Joining Date queries, OCB, Resignations, Sabbaticals, Study Leave, Seasonal Youth Responses
Air and Travel	Flight booking, hotel booking, ground transfers, travel emergency support
Onboarding	For New hires and Rejoiners New hires: Salary discrepancies, offer letter queries, compliance, visa requirement, OK to Board letters, invite letters for visas Rejoiners: All compliance documents
Payroll	Salary not received (joined after cut-off pay cycle, not submitted bank details, payroll not received info from HR system) Tax code and deduction (who decides tax code, how to apply for NT Tax code, Tax refunds, national insurance contribution) P60 & P45 tax forms (how to access, timelines to access forms, revised P45 when issued) Pensions (service provider information, EE ER Contribution %, voluntary increase in EE %) Self-service portal (online payslip, password request, pay review letter, year-end statement) Bank Forms (whom to submit it to)
People Support	Expense queries (Training, Repatriation, Joining), Reference letters, Visa supporting letters (Rejoiners), Anniversary awards, Annual allowance (Travel, Documentation, Uniform), Salary queries after receiving sea contract, Air city changes, Employee discounted cruise eligibility, Residence change request, Resignations, Retirement , Sea service letter, P11-D (UK nationals) , Performance Development Review (PDR), Refer-a-friend
Training	Training, COC, Training Logistics, Training expense queries (Does not include claim submission)
Maritime/ Guest Experience Resourcing	Interview schedules, Internal promotions
Employee Relations	Discharge and Dismissal appeals, Grievance – when not onboard