Embarking your ship in Auckland, New Zealand

Electronic travel authorisations (ETAs) and declarations (ETDs) are likely to become more common in the future. Many countries are adopting ETAs and ETDs to enhance security and streamline the entry process for visitors.  Because countries are introducing this electronic process at different timeframes, it’s important that you check with your Global Talent Partner / Crew Compliance team what requirements exist in your destination for your nationality.

Please check with your Global talent partner/ Crew Compliance team what visa or travel documents you need for your entry in Auckland.

Upon arrival at the airport, please proceed through the normal customs/immigration requirements and collect your luggage.

If you are missing luggage, please file a claim with the airline PRIOR to leaving the airport.

If your luggage is lost during your journey, please provide the address of the Auckland Port Agent (below) and include the name of the ship you are due to embark:

Inchcape Shipping Services – McKay, 2 Akaroa Street, Parnell, Auckland 1052, New Zealand

A copy of the claim should be kept for your records. You must notify Crew Manager aboard your ship as soon as possible. The Crew Manager will inform the Port Agent in Auckland together with sending a copy of the Claim Report.

If joining same day, you will be met by a representative in the area in front of the OneNZ mobile store holding a sign with Ships Name on it and you will be transferred to the cruise ship terminal.

After exiting the Auckland Airport biosecurity area, you will enter the airport arrivals area. Turn left and you will see our driver standing near the One store. They will be holding an Inchcape-McKay sign with the vessel’s name on it. Alternatively, for smaller crew changes, the sign may have your name on it. Photos below:

You will be advised of the allocated hotel that you will be staying prior to entering NZ via your GTP (global talent partner). This will be one of the below hotels.

If you are joining the next day, and If staying at any Heartland Hotel please proceed directly to the designated shuttle pick point if staying at *Please refer to Shuttle information here:

If you are joining the next day, and If staying at any Other Hotel then separate transport will be provided.

You will be met by a representative in the area in front of the OneNZ mobile store holding a sign with Ships Name on it and you will be transferred to the cruise ship terminal. After exiting the Auckland Airport biosecurity area, you will enter the airport arrivals area. Turn left and you will see our driver standing near the One store. They will be holding an Inchcape-McKay sign with the vessel’s name on it. Alternatively, for smaller crew changes, the sign may have your name on it. Photos below:

If you are joining the next day of your arrival in Auckland Port Agent representative will be taking you to one of the below hotels.

Heartland Hotel Please be informed as well that Hotel Heartland has their own airport shuttle attached here

 Address:14 Airpark Drive, Airport Oaks, Auckland 2022 Hotel Phone Number: +64 9 275 4540

Nesuto Hotel

 Address:40 Beach Road, Auckland CBD, Auckland 1010 Hotel Phone Number: +64 9 337 5000

Grand Millenium Hotel

Address: 71 Mayoral Drive, Cnr Vincent Street, Auckland 1010 Hotel Phone Number: +64 9 366 3000

At the hotel, please be prepared to give them your name and your passport.
All hotel bookings are made on a dinner, bed, and breakfast basis. Depending on your arrival time at the hotel, lunch may also be included.
All incidental charges, such as phone, mini bar, in room movies, baggage handling etc. will be charged to your account and must be paid by you upon check out.

HOTEL MEALS

Meal allowances are organized by Carnival UK.  The hotel will inform you of your allowance on check-in. 

Please be ready in the lobby for pick up no later than 07:00AM, unless told otherwise at check in. If a transportation issue arises, ask the hotel reception to contact the Port Agent

It is approximately a 30 minute drive to the cruise terminal from Heartland hotel.

It is approximately a 15 minute drive to the cruise terminal from Nesuto hotel.

Telephone:            +44 (0) 800 0488717 E-mail:        fleettravel@carnivalssi.com

Queen Anne:  Assisting Crew Agent: Rhys Morgan

WhatsApp and /or mob + 64 (027) 700 7637

Mobile: +64 (027) 700 7637

Telephone: +64 9 309 4266

E-mail:        cruise@iss-mckay.co.nz