This year our Contact Centre (CCO) have been running a new Wellbeing programme, ‘Wellness 366’, and following feedback they’ve brought together a fully-functioning quiet area, designed by our people for them – the CCO Snug!
Following their ‘WeThrive’ survey results it was clear that our people in the contact Centre were asking for a safe space where they could relax, unwind and disconnect from their working day. They also wanted the area to be exclusive to the contact centre and a ‘no meeting zone’.
Having found some great spaces on floor one they set about completing the new area in three phases:
- Removing the unwanted and unused furniture
- Asking people to design their ideal space via a survey and mood boards
- Create a fully functioning quiet area designed by our people for our people.
Having worked with facilities to test furniture and gather feedback the new snug was born with new carpet, soundproof divider, comfy sofas and an eating area!
Thanks to Charlotte Mair, Jon Leyman and Liz Scott – the masterminds in producing this area for the contact centre.
So, when you’re passing by why not pop over and take a look? Or if you’ve used it already – let us know what you think in the comments below.